Address: | Hyderabad, Andhra Pradesh | Website: | www.countryclubindia.net |
I am called by employees of country club hospitality & holidays ltd. Saying that i have won free holiday gift voucher & i have to collect it from paras downtown mall zirakpur (Punjab) on 12.01.2018. They allured me with holidays schemes saying that all their holiday resorts are of 5 star quality. They forced me to make the decision on the spot.
I have paid total 65, 000 /-rs (25000/-by debit card & 40000/- by cash) at that time on 12.01.2018 towards membership fees. They said i will soon get the original copy of all documents alongwith receipts and membership card. I requested them many times on phone to provide me receipts and other documents. They provided me one receipt of rs 25000/- on 23.01.2018 & for rs. 40000/- on 24.01.2018 by whatapp after the lapse of 10 days.
While i enquired to know the types of rooms more than 5-6 places the staff (Chokidar) picked the phone whereas they claim that all their holiday resorts are of 5 star quality & he is not able to give any information. I mailed on their customer care id [protected]@countryclubmail.com & [protected]@countryvacationsmail.com that are given on site but i received dilivery failure massage. Now i am stuck. I am chasing them but no telephone response no correct email id is there. I lost my trust in them because :
1. They gave receipts of rs.40000/- with date mentioned as 24.01.2018 whereas cash has been handed over same day i. E. On 12.01.2018. They are deliberately providing the receipts after lapse of 10 to 20 days.
3. They just took signature on agreement and took away without explaining the terms and conditions mentioned in the agreement. Even they did not give the documents to see. Till date they neither gave agreement copy nor club membership card or brochure.
4. Their both customercare email ids are incorrect. I tried to send mail but received dilivery failure massage.
5. While i enquired to avail the free voucher, they said to pay rs. 12000 / for annual maintainace. It is ridiculous. What about free gift voucher!!
They are misleading people with not explaining the terms and conditions mentioned in the agreement document. They are providing all wrong informations & cheating the people.
I am not interested to take their services so i want them to cancel my membership & return rs. 65000/-. Please direct them to cancel my membership & return rs. 65000/ immediately.
Reeta rani
Membership no. Cccdg203v5lb29014, mob. [protected] Was this information helpful? |
They concealed the terms & conditions & and did not provide the receipt & copy of agreement on same time or date assuring that all original documents will be sent you in 1-2 days .
They deliberately provided the documents on 01.02.2018 after the lapse of 20 days . so that member will not be able to read or know the condition of cooling period of 10 days ( to check the member to go for cancellation of membership !! ) Their assurance and commitments are false .They are making members in very fraudulent way .
Membership no. Cccdg203v5lb29014,