[Resolved] Country Oven — Not delivering ordered items

Revanthadonis

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Have ordered a cake and few chocolates from the www.countryoven.com site and this ordered was done upon the assurance of the person I have called in the contact of the site. The cake which I have ordered was something else I received and the chocolates were not at all delivered. I have spoke to them and they asked to write them on this cause it would be as a proof. So I wrote them exposing my order and what all I received. After writing 4-5 times I reiceved a mail saying they will refund the addons amount . Even after that I didn't reiceve refund, even upon saying they just say they will refund it which they are not actually taking a step to. The site totally seems as a money making one, though they deliver the cake it is not the one we ordered.

+3 photos

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Complaint marked as Resolved

Surprisingly the day I have raised the complaint here I have received a mail of refund for the addons which weren't delivered .After continuos mail to the people. Though I want to poke them for the conditions they have written saying if they didn't find an item they would send a near matching item . The "near matching" is comparatively much cheaper than we paid.