[Resolved]  Cox And Kings — Refund bcos of rejection in visa

Address:	Indore, Madhya Pradesh
Website:	www.coxandkings.com

I would like to bring your attention to an urgent matter of refund not being initiated even after cancellation of tour due to non issue o[censored]S visa.
My parents had booked US tour - gaurav yatra for 25 day in February and inspite of submitting all the documents and the advance amount, the visa application was made after some delay.

The consulate rejected the visa on the grounds that the documents of my parents didn't match with each other which i strongly believe was due to some error in filling by your office.

We were assured that in the eventuality of visa rejection, we will be refunded the advance immediately after deducting only minimal charges.

We have been very unhappy with the service provided by cox and kings representative Mr. Nakul Sharma at Indore branch who has been lethargic in all his dealings with us. Even after repeated reminders to refund the advance made, he has not initiated the process for the same. He kept promising to contact soon but after 4 months of chasing him for refund, we have given up. We also talked with Mr. Sumit Pancholi at the same office but with no luck.

Please solve our grievance ASAP as i will not be sitting quietly anymore and will be escalating this issue further up and all the social media platforms.

Details :
Passengers - Mr. Hemant Shah and Mrs. Pushpa Shah
Receipt no.[protected]MaZbOp
Date : 24/02/2016
chq. no. - 00051
amount - 86, 000