[Resolved] Cox & Kings India — refund of one way helicopter fare from kedarnath to base helipad | |||
Sir / madam, Myself (Ramesh. V) and my wife (Mrs. Brindha ramesh) had an excellent time in the chardham yatra conducted by you from delhi starting from[protected] till[protected]. We had booked for helicopter travel to and fro for kedarnath trip. We could avail only the onward trip on[protected] and the return trip on[protected] was cancelled due to heavy snow fall. Our team manager mr. Sombir had collected all the boarding pass and submitted the same to the base camp en-route to badrinath and had got refund note for all (To 8 of our team members). He said that the refund will be given to us from the place where we had booked for the tour. It is almost 2 weeks since we completed the tour. We are yet to hear from you about the refund. Please settle our return fare at the earliest. Expecting your response. With regards Ramesh. V Was this information helpful? | |||
Jun 28, 2018 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support May 28, 2018 Cox & Kings India Customer Care's response Dear Mr. Ramesh, Greetings from Cox and Kings Limited!!! This is with reference to your feedback posted on Consumer complaint forum. Whilst we are in receipt of your feedback, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly. May we request your patience and understanding in the interim period. Thanking you. Regards, Customer Service Cell www.coxandkings.com | |||
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
Our next and worst disaster was our tour on Palace on Wheels train. Again my wife had used this service 2 yrs ago and said the train journey was great. Not so this time. Cox and Kings should have advised us that the original Palace on Wheels train was scrapped last year, due to its age and was replaced with a train so old and dilapidated. The next day after boarding the train we were kept away from it, for the whole day because they had to service the carriages and train. The train was so run down and dirty. Complaint to Cox and King management on our return back to Delhi and received no answer. We also complaint to Palace on Wheels management on the train but go no explanation from them, as to why the train was taken out of service. Requested a full refund from Cox and Kings due to misrepresentation last March and the reply back is that they are looking into the matter.
We are both pensioners I am 81 and my wife 72 yrs. We expected guides who can relate to us what we got were youngest out of school who had no idea on how to communicate with elderly people. Cox and King were aware of our ages during our booking.
We were not advised by Cox and King staff prior to our trip to Kathmandu, that we needed visas. We spent one and half hour in a queue at the airport to buy a visa, which cost us $25 (American dollars) each. The country was in such a bad way, due to the earthquake, the roads had so many potholes the cars had to navigate through them making each journey hazards and time consuming.
In Cochin our transfer from airport to houseboat was an utter disaster, our driver took us to the wrong port to board our boat, hence wasting 2 hours. He did not speak english which made matters worse.
We had to cancel so many excursions due to tour guides being so young. No refunds from Cox and Kings.
I would recommend not booking any travel tours with Cox and Kings, because you do not get any refunds, management do not reply back to your emails or complaints. We are due a refund on our disaster at Mumbai airport by Air India airlines, which Cox and Kings confirmed in the first week of March, we still await this refund.