CraftsVilla.com — Fraud

Address:

New Delhi, Delhi

I placed an Order for 2 sarees on 24th June, 2015 at craftsvilla.com, the order number was[protected] After many reminders and calls to the seller directly, because no one at Craftsvilla ever answers the call, I got a notification from the seller on 4th July, 2015 that the shipment is lost and another saree is being dispatched. On 9th July, 2015, I placed my first request to refund my money. The refund was processed the same day and the email said the refund would reflect in my bank account within 10 days. On 22nd July, I asked the status of the refund. I got an intimation from Craftsvilla that a customer care representative shall respond within 48 hours. But I did not receive any reply. Then on repeated reminders, on 24th July, I.e. almost 15 days after my refund request, I got another refund process intimation informing that the refund would be credited back in my account in further 10 days. On 27th July, I again asked the status of the refund, to which, on the same day, I got another email informing that the saree has been shipped. I immediately refused to accept any consignment then since I had already raised a dispute regarding the same. On sending repeated reminders, on 31st July, Craftsvilla replied back with another refund process intimation, wherein another 10 days were required to credit the amount in my bank. On 1st August Craftsvilla sent me a "Refund Voucher", that could be used to buy products from their site, while all this while they had been promising to Refund the money in my bank account. To this I refused to accept since I will did not want to waste my money with such cheats. After this, again on 1st August, I received a refund process intimation, with another 10 days processing time. Almost a month had passed and craftsvilla had been just sending automated refund process intimation without refund the money. I kept sending daily reminders to refund the money since 7th August, then on 11th August I received email from their end asking details for NEFT transaction. Till date I have not received my money in my bank account. Hoping to get it back with your help.