CraftsVilla.com — My paid order not yet delivered

Sir, I had placed an order for 3 salwar suits with Craftsvilla in the begining of this month. I received an email confirming the shipment. The email contents are as below: Hello, lekshmy kannan Your order has been shipped by the Seller. You can track the status of your order by logging into your account. If you have any questions about your order please contact us at [protected]@craftsvilla.com Monday - Friday, 10am - 7pm IST. Below are your tracking details: Shipped By Tracking Number tracon [protected] /[protected] Below are details of your Shipment #[protected] for Transaction #[protected] Image Item Sku Qty Unit Price Prices White & Red color Kriti Sanon designer Anarkali suit METHN[protected] 1 Rs. 0 Rs. 0 Sub Total: Rs. 2, 149 Shipping Charges: Rs. 100 Grand Total: Rs. 2, 249 Billing Information: Payment Method: Mr. P.V.R Iyer Killimangalth House, Near Puvathur Telephone Exchange, Manappady, Pavaratty P.O., Thrissur Thrissur, Kerala, 680507 India T: [protected] Credit Card(Master, Visa) / Debit Card / Net Banking Purchase Order Number: Shipping Information: Shipping Method: Mr. P.V.R Iyer Killimangalth House, Near Puvathur Telephone Exchange, Manappady, Pavaratty P.O., Thrissur Thrissur, Kerala, 680507 India T: [protected] Shipping - Standard Shipping But I have not received the material till now. They are not responding to my calls or emails. Kindly do the needful.