CraftsVilla.com — no response of pickup since a month

My order id is[protected]
I ordered this product on 28th of july which got delivered on 7th of august, but due to quality issue i raised a return of the same. And today is getting almost more than 30 days nobody came for pickup. Everyday i call customer service and they use to tell that the courier boy called you but you failed to receive so he failed to pickup that item, but nothing is like that, nobody came to took that item. Every single day customer representative use to say that your problem will be solved within 24hours and now its getting height. One of the worst product i received ever which i dont want to
And day before yesterday i got a call from someone that no body came for pickup? And the chapter was closed he disconnected the call, and today i got a mail from craftvilla that your order has been delivered today, i dont know what is going on... Am complaining for the return pickup and craftvilla is mailing that order has been delivered today.