CraftsVilla.com — Not getting the refund amount as of now (more than 10 days has passed)

Address:

Kolkata, West Bengal

I have order 3 items from Craftvill and have received one item from craftvilla but another 2 items are pending and due to pending of shipment I have requested craftvilla to cancel the order and refund me back the payment. My Order No.:[protected] amounting to Rs.2198/-. Mr. Ajay Mishra has assured me that I will get the payment back within 10 days But as of now more than 10 days has passed and as of now I have not received the amount on my bank account and now also not getting proper support from their side.