CraftsVilla.com — Not shipped prepaid order even after 13 days of placing order | |||||
I k. Rajasekhar, placed an order (Prepaid order) on craftsvilla.com and received order confirmation e-mail on 07th july2016 with order id[protected]. My order has not been shipped till 17th july 2016 and i surprised to see that my order id is not showing in open orders list and logged a complaint @ craftsvilla.com customercare with ticket #1086078. They have acknoledged my complaint but no one turnedup and i haven't received any responce from craftsvilla.com neither by telephone nor by e-mail till 20th july 2016. Was this information helpful? | |||||
 5 Comments | |||||
Comments
Jo product dhikhaya tha ye wo nahi hai.kam se kam jo dhikhaya tha wo to dete? Blue embroidered brasso net anarkali suit ... fake product diya hai.. I dont want it.. How can i send it back..
Reply
Hi Rajasekhar,
Apologies for the inconvenience caused.
Shipment #[protected]
We couldn't deliver your product due to unavoidable reasons. The refund will be initiated from our end against the order amount. The amount will be credited in your account within 10-15 business days.
Regards,
Craftsvilla Happiness Team
Apologies for the inconvenience caused.
Shipment #[protected]
We couldn't deliver your product due to unavoidable reasons. The refund will be initiated from our end against the order amount. The amount will be credited in your account within 10-15 business days.
Regards,
Craftsvilla Happiness Team
Hi Arina,
We regret the inconvenience caused to you.
Please help us with your order/shipment details for us to further assist you with our return policy.
Regards,
Craftsvilla Happiness Team
We regret the inconvenience caused to you.
Please help us with your order/shipment details for us to further assist you with our return policy.
Regards,
Craftsvilla Happiness Team
They don't deserve even 1star, worst service.
Hi Raja,
We're sorry for the inconvenience caused to you.
As conveyed earlier, we have processed your refund and the amount will be credited within 10-15 business days.
Please feel free to get back to us for further assistance.
Regards,
Craftsvilla Happiness Team
We're sorry for the inconvenience caused to you.
As conveyed earlier, we have processed your refund and the amount will be credited within 10-15 business days.
Please feel free to get back to us for further assistance.
Regards,
Craftsvilla Happiness Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
1161
Pending
115
Resolved
303
+91 22 6157 9090
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
View all CraftsVilla.com contact information