[Resolved] CraftsVilla.com — Payment of refund product not received after so many reminders

K.Gaurav

from Meerut, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 250001
Website:	www.craftsvilla.com

I have ordered 2 products after seeing the pics available on the site. But to my surprise the product quality was so cheap & beyond our imagination. Due to poor, cheap & pathetic quality, we requested to arrange the refund of product on 1/12/16. After calling & chasing for product refund, it was picked up on 08/12/16. Now since today 28/12/16, i m chasing for my refund to be credited in my bank a/c. Still getting followups dates for 4-5 days.
Shipment no #[protected] and[protected]

Regard's
Pratima saxena
[protected]/[protected]

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Feb 5, 2017

Complaint marked as Resolved

Verified Support

Dec 28, 2016

CraftsVilla.com Customer Care's response Hi Gaurav,

Sincere apologies.

Shipment #[protected] & #[protected]

As per our records, we have refunded the amount. However, please allow us some time to get this checked with our relevant team.

We'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

Verified Support

Jan 05, 2017

CraftsVilla.com Customer Care's response Hi Gaurav,

We're extremely sorry for the inconvenience caused to you.

Shipment #[protected] & #[protected]

We request you to check your email inbox for the refund details.

Regards,
Craftsvilla Happiness Team

Feb 16, 2017

Updated by K.Gaurav Kind attn: Ms. Pooja/Mr.Joe/Supervisor

I haven't got my refund till today. I have already told in my very first call that the email id provided to you doesn't exist & I have given my another ID to communicate, on which I'm regular in touch with the team.
I have been told by your team that the refund has been provided to us in the form of Voucher. May I ask you that who has asked for Voucher when I have told that I need my refund in my Bank. My bank details are already with your team. Why have you not refunded my money in bank till now. Are you paying me the interest on my money ?
It's more than 2 months till date, you are using my Money.
pls let me know if you are able to refund my money or not?

Regards

Behalf of Pratima Saxena
[protected]/[protected]
gaurav.[protected]@mahfin.com