[Resolved] CraftsVilla.com — Product not delivered (also no updates until we called them)

AK Mohan

from Delhi, Delhi

Website:

www.craftsvilla.com

06-11-16

Thank you for shopping with us.
Your order with id[protected] has been successfully placed. You will receive the tracking details once the items are shipped.
Delivery date: 16-11-16

No updates thereafter and today got this mail...

Response by e-mail (Vishal kumar kannoujiya) (18/11/2016 02.06 am)
Dear,

Shipment #[protected]

We apologize for the inconvenience caused to you.

We regret to inform you that the product you have ordered is not available with the designer. Hence we suggest if we can cancel this and issue a voucher to you for the product amount. This voucher can be used in your next purchase at craftsvilla.

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Jan 11, 2017

Complaint marked as Resolved

Verified Support

Nov 19, 2016

CraftsVilla.com Customer Care's response Hi Mohan,

We're sorry for the inconvenience caused to you.

Shipment #[protected]

As communicated earlier, we apologize that your order couldn't be delivered to you. Kindly reply to the email sent by our representative to process your refund against the order amount.

Regards,
Craftsvilla Happiness Team

Nov 20, 2016

lehenga's response i have no information regarding order

Verified Support

Dec 06, 2016

CraftsVilla.com Customer Care's response Hi,

We deeply apologize for the inconvenience caused to you.

Request you to please help us with your order/shipment number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team