[Resolved]  CraftsVilla.com — Product not delivered - ordered twice - No refund processed

Address:	Mumbai City, Maharashtra
Website:	www.craftsvilla.com

I ordered chandbali ear ring as a gift to a friend in Gurgaon on 10th Sep 2016, the money got deducted from my account (Rs. 850/- ) but there is no order confirmation sent from Craftsvilla and no refund processed from their end. I tried reaching customer care many times but there is no response from them. I thought there might be some server problem and ordered the same product again from this site on 22nd Sep 2016 as my friend liked it so much :( unfortunately the same thing repeated again. Not sure if its a genuine site or fake one trying to make money from customer hard earned money. Request you to take severe action against them and help me get my money back with good penalty so that will be good lesson to them and sites like Craftsvilla which deducted my money twice and neither product delivered or refund processed from their end. Kindly HELP.