CraftsVilla.com — Product not received!

Address:	Mumbai City, Maharashtra, 400016
Website:	www.craftsvilla.com

Poor customer servicing by Craftsvilla. I placed an order of 6 items during a much publicized Women's Day sale. 3 items from my order have still not arrived. The customer service is merely pushing me to the vendor saying that the vendor has confirmed delivery in the next 3-4 days, while the vendor calls me saying that one item is not in stock so to make alternate choices. 2 out of the three items are available however he refuses to send those due to a systemic billing concern. This was the first time I used Craftsvilla and have had this experience. Very disappointed. Is there any form of redressal available?