[Resolved] CraftsVilla.com — Refund payment not received | |||||
I ordered a product of rs. 3969 and returned it on 10th sep because the product was completely rubbish. I also updated my bank details for refund. According to them refund had been initiated on 12th sep but yet i didn't received it. From 13th sep i was dropping mail and calling them regarding this but i am getting excuses only. After 10 days i received a response as a proof of refund initiated still not completed. Everytime a new customer care executive asked me to wait 24 hours but still i didn't get any positive feedback from their side. I provided them my bank statements as well but they always asked to discuss in bank. I saw so many people are facing the same issue. Being a software engg. I always give them suggestion to transfer my call to any technical dept person or with the finance team so that i can check with my account number to which there were trying to refund. But there is nobody who have little bit knowledge for this. They can only just pass the message and don't know where that complaints actually goes. I think they are just making fool of customers. Please help us and at least send a notice to the company head regarding the same. Was this information helpful? | |||||
Oct 26, 2016 Complaint marked as Resolved Verified Support Sep 22, 2016 CraftsVilla.com Customer Care's response Hi Priyanka, We're sorry for the inconvenience caused to you. Shipment #[protected] We'll get this checked with our relevant team and we'll get back to you at the earliest. Regards, Craftsvilla Happiness Team Verified Support Sep 23, 2016 CraftsVilla.com Customer Care's response Hi Priyanka, Our humble apologies for the inconvenience caused to you all this while. Shipment #[protected] We have re-processed your refund against the order amount and we'll keep you posted. Regards, Craftsvilla Happiness Team | |||||
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