[Resolved] CraftsVilla.com — Regarding[protected], 10343389 | |||||
It's a fake company. Employees working are bad never trust these people. Pooja, mohammad, taushik, aarthi, hiren, raj mistry, ajit, yash and others. Never purchase any product from this company. I ordered 2 items. (Salwar suits) on 11th sep. Out of 2 one of the salwar suit i didn't receive but in the system they have updated that product has been delivered successfully and receive a mail for the same. When i checked with the fedex courier they said it's been returned back to the seller as they did not submit some required documents. I already informed this to the customer care on 14th september. After repeated call the customer care registered a complaint on 26th september and said it will take 7 working days to resolve the issue.. Its already a month now that i didn't get any status from them. Neither i receive the product nor the money. Already dropped couple of mails but no response from the customer care. Delivery of the second salwar suit was taking a lot of time for which i requested to cancel the order on 26th sep. I was told that the refund will be done within 7 working days. But still now its not done. The customer care never bothered to give any reply of the mails sent. Was this information helpful? | |||||
Nov 26, 2016 Complaint marked as Resolved Verified Support Oct 14, 2016 CraftsVilla.com Customer Care's response Hi Sangeeta, We're sorry for the experience you've had with us. As per our records, we have processed refund for the order amount. Request you to please check with your bank once for the same after 4-5 business days. Regards, Craftsvilla Happiness Team Verified Support Oct 24, 2016 CraftsVilla.com Customer Care's response Hi Sangeeta, As per our telephonic conversation, we have refunded the amount for Shipment #[protected] and #[protected] Please connect with us for further assistance. Regards, Craftsvilla Happiness Team | |||||
Add a Comment | |||||
29%
Complaints
1161
Pending
115
Resolved
303
+91 22 6157 9090
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
View all CraftsVilla.com contact information
Post your Comment