[Resolved] CraftsVilla.com — Return of a product

Shraddha25

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra

I requested for return of a product on 18/01/2017. It's been a month and it hasn't been reverse picked up yet. I keep calling them and they keep demanding 48 more hours. I'm fed up of this. First, I don't get the product I order and then take so much trouble regarding its return. I'm not sure how much time will they take for a refund. Craftsvilla please look into this issue and refund my money as soon as possible.

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Mar 24, 2017

Complaint marked as Resolved

Verified Support

Feb 15, 2017

CraftsVilla.com Customer Care's response Hi Shraddha,

We understand the disappointment and apologize for the same.

Shipment #[protected]

We'r coordinating with our relevant team regarding your concern and we'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team

Verified Support

Feb 18, 2017

CraftsVilla.com Customer Care's response Hi Shraddha,

We deeply regret the delay.

Shipment #[protected]

As per our telephonic conversation, please be assured that we're closely following up on this to ensure it is sorted out on priority.

Regards,
Craftsvilla Happiness Team