CraftsVilla.com — Return the order and refund the money

Address:110095
Website:www.craftsvilla.com

I am trying to contact www.craftsvilla.com people since last 10 days, but they are not responding. I didn't like their product and therefore, i wanted it to return and i want my money for the same. I mailed them 2 days back but then also the same thing - no response. And now if return policy period finishes, they might say it is my fault and i do not want that to happen. I hope they send someone at my door and take back the product and return my money as soon as possible. Hope this complaint possesses some importance resolve and my issue.
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Aug 11, 2016
Updated by rozy9826
order no.[protected]
Complaint comments 

Comments

Hi Rozy,

Regret the inconvenience caused.

Request you to please help us with your order/shipment number. We will get back to you at the earliest.

Regards,
Craftsvilla Happiness Team
rozy9826's [Complaint's author] reply, Aug 11, 2016
order no. - 102846579
provided as much information as i could. plz see through and resolve it.
rozy9826's [Complaint's author] reply, Aug 12, 2016
nothing from your side. please check
CraftsVilla.com Customer Care's response, Aug 12, 2016
Verified Support
Hi Rozy,

We deeply apologize for the inconvenience caused to you.

As per our records we have already initiated the refund for the order amount. Request you to please check with your bank once for the same.

Regards,
Craftsvilla Happiness Team
order no.[protected]

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    +91 22 6157 9090
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    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
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