CraftsVilla.com — Returns not available

Website:

craftsvilla.com

Hello Sir/Madam,
I order a saree from craftsvilla.com recently. But the product turned out to be very different & of extremely poor quality. I tried returning the product but the product is not visible in my orders as I ordered it directly from the site and not from any account. The customer care no. provided in the site is either not reachable or keeping me on hold endlessly. I mailed them about the issue. They asked me to provide the order no. and other details. I followed as it was written on the receipt placed at the top of the packet in which they delivered the product. I even shared the photo of the receipt. It had all the details required. But since then, they're not responding sincerely. Everytime, they're replying same thing to return the product from your account. I told them endless times that I couldn't and that's the reason why I mailed them. I even warned them I'm raising a complaint on customer rights platforms but it seems they're very ignorant. This site seems to be a fraud to me.
The price of the product was just Rs1200 but I'm more concerned of the scam this site is running for so many years cheating many people like me.
I request you to please take some action to pull this fraud site down.