CraftsVilla.com — Wrong delivery and no return pickup

Address:	Mumbai City, Maharashtra
Website:	Mumbai, Maharashtra

This is extremely sad to see cheating from a famous online site. This was first, and perhaps the last order that we placed on craftsvilla. Here is the summary of the issue that I faced Transaction #[protected]placed on October 17, 2015 7:59:18 PM IST) Issue : I have been delivered a suit piece instead of suit, The description of the product clearly stated a stitched suit and requested to enter the measurements and note to the tailor but instead a suit piece was delivered. If not fraud then what else is it? . stating cheap price taking additional delivery charge i.e 200 Rs and deliver totally different from what is committed.And on top of it they have no pick up policy in case of wrong delivery. They ask the customer to send a courier(i.e wasting more money for a mistake commited by the seller) Tell me what is the purpose of the textbox where you ask the customer to fill "note to the tailor".If it is going to be a suit material then why the hell will you ask the note for a tailor. Never ever we faced such a difference in what you show on site and what is delivered. What disgusted me more is after several escalation emails I am not being called by any support person. More over they create a new ticket for each of my email.I suggested to rectify thier mistake and send me the correct material. But to my surprise they do not even have an exchange policy. The person asks me to send a courier back to the seller and then they will send me the correct product. Its a complete harassment to shop from this site. We can not be confident if the product is going to be fine or not . In case it is not then we have to struggle really hard to get our hard earned money back from these fellows. I want everyone to think twice before placing an order on Craftsvilla.Dont go by the cheap prices they flash on their site Go for another option if you have. For me, If i am supposed to go out and send a courier to the seller because of a mistake that was not committed from my end . I would preffer to go and shop from the market than purchasing online from craftsvilla.. atyleast i will be sure of where i am putting my money into.