CraftsVilla.com — Wrong product delivered and no contact person

Address:	Mumbai City, Maharashtra, 400063
Website:	www.craftsvilla.com

Hi,

I had ordered a suit from craftsvilla.com and received a delivery in 4 days. The courier man didn't allow me to open it before the payment(had opt for COD option). and then when i checked it was a different suit though on cover the item code was right but inside it was not same. When i called them, I was kept on hold all the time as all the lines were busy, truly speaking no one is there to take our call. they reverted on mail saying I have to send back the wrong item to them through courier and then they will return the amount into my account and they will give me 100 rs voucher against courier expense which i can use in next purchase ... i mean woowww they have all their terms and condition. I am not liable to courier their item and also how can they have such a dumb team who cant even match the product before dispatching.