CraftsVilla.com — Wrong product delivered and not responding to the complaint

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	Craftsvilla

I have ordered a girls watch and it got delivered last thursday i.e 28th Jul' 16 but it was a completely different than what I ordered for so I called up their customer service where their rep told me to send an email as the order status is not yet complete in their system. I sent the email on the same day but yet to receive a reply though its been a week now and after sending reminders.
Today, I tried calling them but keep on getting that the number not in use after initial IVR menu. I have tried all the options on their customer service number and it all ends up stating the number is not in use or discontinued. I dnt k now what to do now and how to get my money refunded