[Resolved]  CraftsVilla — Refund not made

Address:Mumbai City, Maharashtra, 400708
Website:www.craftsvilla.com

I bought an Anarkali suit from craftsvilla on Oct 1, order no #[protected] .Product was delivered on Oct 5, 2016. Since the product delivered was not as per the description & the image provided in website, I raised a return order on Oct 6, 2016.

Even after raising the return request, no pick up had been done for the product.I have called the craftsvilla around 10 times & had even dropped the mail.

Customer care always said that we have escalated the issue & pick up would be done, but till now no pick up had been done.

First I was delivered an unsatifactory product & now I have wasting so much money on making call to the customer care.
Was this information helpful?
No (0)
Yes (0)
Dec 20, 2016
Complaint marked as Resolved 
Verified Support
Nov 12, 2016
CraftsVilla.com Customer Care's response
Hi Isha,

We're extremely sorry for the inconvenience caused to you.

Shipment #[protected]

We're coordinating with our logistics team regarding your concern and we'll update you at the earliest.

Regards,
Craftsvilla Happiness Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CraftsVilla.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    1161
    Pending
    115
    Resolved
    303
    CraftsVilla.com Phone
    +91 22 6157 9090
    CraftsVilla.com Address
    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
    View all CraftsVilla.com contact information