[Resolved] CraftsVilla.com — Low quality product, poor customer service

reshmatj

Address:	680121
Website:	Mumbai

I would like to lodge a complaint against cratsvilla.
They have really poor customer service and provide low quality material to fool people.

I purchased a saree online costing 2000 inr and when i received it it was very low quality and completely different from the picture shown in their site.
Why do they have to fool people. First of all, i got a tracking number after so much call to track my courier. Then, after receiving, i send three four emails, no reply. After, that i called one or two times, and they told to return the product to seller. I returned and it cost me a courier charge of 300. They told once the seller receives the product, they will refund the money. It has been six days no refund. I sent two emails no reply.

Please don't purchase from this site!! Its fraud!!
I really want to alert people about it!!

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Sep 23, 2016

Complaint marked as Resolved

Verified Support

Aug 16, 2016

CraftsVilla.com Customer Care's response Hi Reshmat,

Thank you for providing the details.

We would like to inform you that we can refund you once the seller notifies us of the receipt of the return item. We will credit the amount back to you within 10-15 business days.

Regards,
Craftsvilla Team