[Resolved] CraftsVilla.com — Non delivery of product

Sachin NSuman Vashista

from Lucknow, Uttar Pradesh

Address:	Ambala, Haryana, 133001
Website:	Craftsvilla.com

Refer my Order Number[protected] for Charkha. After waiting for the product for 10 days I got a message that it can't be delivered due to address not located by the courier service. No courier person has contacted me so far, and my house is prominently located leaving no chance of not being found. This is a complete unprofessional approach and product must be delivered if possible. Failing which refund the payment immediately. Deeply dissatisfied with your company.

Was this information helpful?

No (0)

Yes (0)

Jan 19, 2017

Complaint marked as Resolved

Verified Support

Dec 10, 2016

CraftsVilla.com Customer Care's response Hi Sachin,

We are disappointed that we did not live up to your expectations.

We've forward the issue to our concern team who will take the necessary action. Meanwhile, request you to please place a fresh order with us.

Regards,
Craftsvilla Happiness Team

Verified Support

Dec 11, 2016

CraftsVilla.com Customer Care's response Hi Sachin,

We're sorry for the experience you've had with us.

We have processed refund for the order amount which will be credited in your account within next 10-15 business days.

Regards,
Craftsvilla Happiness Team