[Resolved] ICICI Bank - Credit Card Section — Disputed Transaction on 11-Dec-2012 | |||
Dear Sir, I'm Vivek using ICICI Credit Card (No: [protected]). On 11-Dec-2012 a transaction for which I'm not at all authorized in anyway. Following are the details. Name of the Merchant: WWW.RZD.RU, MOSCOW Date of Transaction: December 11, 2012 Amount of Transaction: INR 39098.42( RUS: 21289.50) ICICI team is saying me to pay the full amount because the transaction happened thru 3D Secure Authentication Level. I shall be obliged if you kindly take quick action to trace the culprits and recover the lost amount. Thanks in Advance! Vivek T +[protected] vivek.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Don't use ICICI credit card... don't know even the banker will loot your money...
Reply
Hi,
I am fighting with ICICI on a similar case. But no use so far after waiting for the dispute request response from ICICI for nearly 3 months.. Finally after 3 months of investigation they are asking me to pay.
my ICICI credit card was misused on a merchant site called entropay uk for an amount 18956 rupees by some fraudster on 26th september 2012. ICICI is putting blame on customer as the transaction gone through 3d authentication. In reality ICICI has compromised on data security and might have involved one of their employees for data breach. I am not getting any positive response from ICICI so far. I have lodged a police complaint, contacted cyber crime, filed complaint with rbi ombudsman. I suggest all similar victims to fight against ICICI. Really ICICI is not even 1% trust worthy bank. We need to be carefull with ICICI while delaing. Better not to have any relationship with ICICI bank..
I am fighting with ICICI on a similar case. But no use so far after waiting for the dispute request response from ICICI for nearly 3 months.. Finally after 3 months of investigation they are asking me to pay.
my ICICI credit card was misused on a merchant site called entropay uk for an amount 18956 rupees by some fraudster on 26th september 2012. ICICI is putting blame on customer as the transaction gone through 3d authentication. In reality ICICI has compromised on data security and might have involved one of their employees for data breach. I am not getting any positive response from ICICI so far. I have lodged a police complaint, contacted cyber crime, filed complaint with rbi ombudsman. I suggest all similar victims to fight against ICICI. Really ICICI is not even 1% trust worthy bank. We need to be carefull with ICICI while delaing. Better not to have any relationship with ICICI bank..
Hi
I have also faced a similar fraud on my ICICI Credit card and the security has been compromised by ICICI Bank. This has happened with me in last 2days and bank is not taking this matter at all seriously. We should collectively rais our voice against ICICI.
I have also faced a similar fraud on my ICICI Credit card and the security has been compromised by ICICI Bank. This has happened with me in last 2days and bank is not taking this matter at all seriously. We should collectively rais our voice against ICICI.
Hi,
I am sasikumar i had requested to redespatch my new credit card to my office address but till now i did not receive my card and also a message came from icici regarding about my request in that saying about we are unable to process your request so pl cal customer care i did not know what to do because i had mention the office address corectly then why they are telling the address is not correct and also i received the HDFC credit card in that address only so do the needful help.
The Service request number is SR[protected] OR OTHERWISE cal me to clarify the doubte
I am sasikumar i had requested to redespatch my new credit card to my office address but till now i did not receive my card and also a message came from icici regarding about my request in that saying about we are unable to process your request so pl cal customer care i did not know what to do because i had mention the office address corectly then why they are telling the address is not correct and also i received the HDFC credit card in that address only so do the needful help.
The Service request number is SR[protected] OR OTHERWISE cal me to clarify the doubte
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23615
Pending
2041
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information