Credr — Non committal in rc transfer after purchase of refurbished bike and refusal to buy back the same vehicle

Address:	several outlets in Delhi, bangalore
Website:	www.credr.com

I bought Refurbished bike Bajaj Discover 125 M Disc bearing Registration No. DL 10 SE 9662 from KB Motors Credr Dilshad Garden showroom ( Ph: [protected] ) on 9.12.2020 in my name after I came across Credr website and getting repeated calls thereafter from Credr customer care to buy the vehicle and assurance that they would take back the vehicle at 50 % rate of purchase if sold within 1 year ( Credr BuyBack Policy ) and assured of monthly vehicle checks. I bought the bike for Rs. 30500 ( Bike Price of Rs. 28000 and RC Transfer charges of Rs. 2500 ). The bike was previously in the name of Mr. Vikas and bike registration date was 19.11.2014. After purchase of vehicle, one person contacted from credr to know the vehicle details and thereafter no one contacted ever for any service, which was a false assurance. I was told that RC Transfer will happen within a week but it didn’t materialize and I contacted the showroom owner ( Ph: [protected] ) in February 2021 and he told to contact one person named Hitesh ( Ph: [protected] ) and again I was given another reference to contact by Mr. Hitesh. He gave contact number of Mr. Rohit ( Ph: [protected] ) and I contacted him. He asked for my bank passbook for RC Transfer and I gave my Canara bank passbook in March. Later in April, Lockdown happened in Delhi due to Delta wave of covid and I was told that Transport department was closed during the period and again I got back to him in the month of June for which the person told that rules have changed in RTO office and for RC transfer, I need to submit Aadhar Card of Delhi Address which I don’t have as I was working there temporarily. He told to contact Credr customer care then. Since then, I have been in contact with customer support of credr through email and have sent several mails ( from 16.7.2021 to 18.3.2022- 39 emails ) for RC transfer or transfer of RC Charge fee which I paid as the work could not be done.For all the emails, they replied that they would look into the issue . Finally, I had to move away from Delhi in the month of April 2022 and I contacted Credr again for sale of vehicle. They came for inspection and finally gave a quotation price for Rupees 7000 citing that the vehicle could not be taken back as there was no valid RC while infact the problem was in their side and they had the original RC which was not given to me at the time of purchase of vehicle. I accepted to their quotation also as I had to move from Delhi. One person named Mr. Ashish ( Ph: [protected] ) from Credr called and told that he will not take the bike for 7000 also as there was no valid RC and told to contact Customer support in Bengaluru. I contacted them but I didn’t receive proper response and since I had no time, I had to sell the vehicle for scrap for throwaway price of Rs. 5000. I suffered severe mental harassment and financial loss because of this and also because of false assurances and I have been emailing Credr for more than a year with no avail. I now want refund of my RC Charges paid along with interest for the above duration for deficiency in service.