Credr — two wheeler

Address:

Pune, Maharashtra, 411014

I had purchased a second hand yamaha fz bike from credr showroom in june'19 from wagoli branch in pune. I was promised i won't face any major issue with the bike for at least an year. However, i did face a major issue with the engine and gear box (Entire gear box had to be changed), for which i had to urgently get the bike parts replaced at my expense. The total cost came to rs.5, 500. The issue was faced immediately after completion of six months of purchasing the bike (The bike had hardly run 2, 000 kms after my purchase).

Upon contacting credr, i was told the bike was no longer covered under warranty period and thus, they would not be reimbursing the said amount to me. Upon re-iterating that the warranty had lapsed just 10 days before the bike broke down (For which i had to do an urgent replacement of parts), i was told that a reimbursement to me would not be possible (In any scenario).
To understand his point, i asked the reason for company's inaction to reimburse the rightful amount. They could consult their mechanic/authorized partner (I have the bill/receipts from yamaha store for the components purchased and invoice for the labor charges), and then reimburse the amount which he agrees to (Basically to cross check with their trusted partner whether i was asking them to reimburse a higher amount than the actual price for the said parts and labor charges involved).

To this question and his subsequent response, a more shocking revelation came to my knowledge. That is-when a credr customer comes back to credr (Under warranty period) to claim his warranty for issue with the parts (Covered under warranty); credr would be replacing the damaged/non-operational parts with an old one so as to just make the bike in usable position. They would not be changing the damaged part with a new one.

This is the matter of greater concern i want to highlight. Credr sells damaged bikes to customers assuring them the bike wont face a major challenge. They are just using temporary/old parts so that the bike is just in a usable condition, with no concern/responsibility taken for the safety of the bike rider. Even under the warranty, credr is just providing a temporary remediation so that the six month period expires quickly, post which credr would deny any responsibility for the bike.

I purchased my bike from credr under the pretext that it is a trusted seller. I was under the pretension that the bike is a good one, and i could reach out to someone in case the bike encounters a major challenge (For at least a year). But the trust has been broken here. I would request an inquiry into this and immediate reimbursement for the amount incurred by me.

The safety of riders is at stake who have purchased second hand biked from credr.

Additionally, the grievance redressal mechanism is dismal at credr. The customer is not provided with a response at all to their complaints, or even an acknowledgement of the mails in first place. The response time is unnecessarily long, and most of the times there is no response at all. The customer has to keeping following up with credr. Precious time is lost in this process.

I have relevant mail and audio recordings to highlight the below (Also summarizing my issues):

1) the non-professional way of dealing with consumer complaints/concerns. There is no acknowledgement of the mails and no response, even after multiple chasers. A particular issue has to be explained multiple times to different employees. Very precious time (Especially when the time bound warranty of an expensive vehicle is under question).
I have been facing this issue since the time of purchasing the bike.

2) damaged bikes being sold by credr under false pretext. Credr is selling damaged bikes to customers by providing temporary fix (Putting old damaged/weak components) and assuring the same would not be causing an issue. This is not right. The safety of bike owner is being compromised. Moreover, the warranty policy is flawed too. The warranty policy could be either of 6 months, or a certain kms (Distance traveled from the purchase of bike), whichever is earlier. If such a mechanism is in place, the customer has a rough idea of the expected remaining life of the vehicle (In case he faces any major issue). If an additional clause is added to include a minimum distance (In kms), the owner can be assured the bike is covered under warranty for at least a particular kms.

"just the warranty cover for a particular time period is no test for the genuineness/quality of a bike".
Credr, definitely is not a trusted bike seller. At least for me; with the above scenarios i have been facing for a while now.

Selling a temporarily fixed bike so the customer does not face a major issue till a certain point of time, is forgery. It is possible the bike owner does not use the bike regularly (As is the case with me).

Kindly intervene and provide and assurance to the customers.