[Resolved] Croma — Croma warranty period service – Samsung refrigerator – Facing new problem in almost every month | |||
This is continuation to my complain dated 21 July 20143 From February 2014 Samsung refrigerator having following problems 1. Croma replaced the defective Relay & OLP parts with duplicate parts and not the original in February 2014, March 14 still I facing problem after continuous follow up 2. On 6th May 2014 Compressor change and also gas leakage problem handle. Still I facing problem after continuous follow up 3. On 13th June 2014 has dumper change. 4. Now I am facing water leakage at bottom center I am facing new problem in every month from February 2014 (more 6 moths). Croma will be provide me all service in warranty as well after warranty period if croma not replace the refrigerator any paying all compensation like phone call, time, food loss. Because I already notified to croma that refrigerator having number of problems. My passions are over. Kindly replace the refrigerator with same specification or higher specification along with 2years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed post charges, food loss etc. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I had registered complain for
water leakage at the center of bottom on 19th July 2014 by mail to Customer
care, online complaint on phone. Also on 19th July I had send the mail to Mr.
Ajit Joshi office regarding complaint and reminded to his secretary about the
complaint on 21st July 2014 to his secretary on phone
Still compliant has not resolved.
Therefore I had again all to Mr. Ajit Joshi Secretary on number 022 – 67613602.
She gives me Smita number 022 – 67613798 / [protected] for follow up. But I had
not received any response from these numbers.
Therefore I had again called to
Mr. Ajit Joshi secretary. When she asked to Smita about my complaint then she informed that complain was closed. Please
show me documentary event for the same. I am very shocking still I am
not getting any service how the complaint is closed.
On 24th July 2014 Samsung
technician had taken the photographs about leakage and he want to discusses his
office. Till date I am not getting any service from Croma.
Kindly replace the refrigerator with same specification or
higher specification along with 2years warranty period. Also pay me all
compensation for giving mental harassment and other charges like speed post
charges, food loss etc.
water leakage at the center of bottom on 19th July 2014 by mail to Customer
care, online complaint on phone. Also on 19th July I had send the mail to Mr.
Ajit Joshi office regarding complaint and reminded to his secretary about the
complaint on 21st July 2014 to his secretary on phone
Still compliant has not resolved.
Therefore I had again all to Mr. Ajit Joshi Secretary on number 022 – 67613602.
She gives me Smita number 022 – 67613798 / [protected] for follow up. But I had
not received any response from these numbers.
Therefore I had again called to
Mr. Ajit Joshi secretary. When she asked to Smita about my complaint then she informed that complain was closed. Please
show me documentary event for the same. I am very shocking still I am
not getting any service how the complaint is closed.
On 24th July 2014 Samsung
technician had taken the photographs about leakage and he want to discusses his
office. Till date I am not getting any service from Croma.
Kindly replace the refrigerator with same specification or
higher specification along with 2years warranty period. Also pay me all
compensation for giving mental harassment and other charges like speed post
charges, food loss etc.
On 24th July 2014 Samsung
technician had taken the photographs about leakage and he want to discusses his
office. Till date I am not getting any service from Croma.
Kindly replace the refrigerator with same specification or
higher specification along with 2years warranty period. Also pay me all
compensation for giving mental harassment and other charges like speed post
charges, food loss etc.
technician had taken the photographs about leakage and he want to discusses his
office. Till date I am not getting any service from Croma.
Kindly replace the refrigerator with same specification or
higher specification along with 2years warranty period. Also pay me all
compensation for giving mental harassment and other charges like speed post
charges, food loss etc.
On 24th July 2014 Samsung sr. technician had taken the photographs about water leakage from center of refrigerator bottom and he want to discuss with his office. Till date problem is not resolve.
Therefore today I had called Croma customer care at 11 am that Mr. Govind promised me he or his senior will call me at 1 pm with solution. But I have not received any call from Croma therefore I had again called customer care that time Mr. Govind informed me that the to Mr. Milind told there is no problem and complaint is closed. Then I had notified them I had never sign any report showing that there is no problem. Why Samsung sr. technician taken bottom central water leakage photographs on 24thJuly 2014 at 1.30 pm to 2.30 pm. Also they taken Samsung model photographs, bill photographs and they want to discuss to there office and informed me there is no solution for this leakage.
Then why Mr. Milind updates the wrong information to Croma. At several time I already notified to croma that Mr.
Milind does not have any ethics. In February 2014 Mr. Milind replaced the defective parts with duplicate parts and
not the original. Also without providing the service Mr. Milind closed the complaint. All these detail available in my mail. Also Mr. kulkarni knows these things
Therefore kindly replace the refrigerator with same specification or higher specification along with 2 years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed post charges, food loss etc.
Therefore today I had called Croma customer care at 11 am that Mr. Govind promised me he or his senior will call me at 1 pm with solution. But I have not received any call from Croma therefore I had again called customer care that time Mr. Govind informed me that the to Mr. Milind told there is no problem and complaint is closed. Then I had notified them I had never sign any report showing that there is no problem. Why Samsung sr. technician taken bottom central water leakage photographs on 24thJuly 2014 at 1.30 pm to 2.30 pm. Also they taken Samsung model photographs, bill photographs and they want to discuss to there office and informed me there is no solution for this leakage.
Then why Mr. Milind updates the wrong information to Croma. At several time I already notified to croma that Mr.
Milind does not have any ethics. In February 2014 Mr. Milind replaced the defective parts with duplicate parts and
not the original. Also without providing the service Mr. Milind closed the complaint. All these detail available in my mail. Also Mr. kulkarni knows these things
Therefore kindly replace the refrigerator with same specification or higher specification along with 2 years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed post charges, food loss etc.
On 30th July 2014,
11.19 am I had received the call from Smita[protected]. She ask me any
technician visit my place then I notified / told her that Samsung sr.
technician had visited on 24th July 2014 with his assistance.
He had taken the photographs about leakage, refrigerator model, bill copy and
told me he wants to discuss with his seniors regarding this problem and this is
not repairable. I am also share his number with Smita. I had also raised
the question to her if Mr. Milind informed to Croma there is no problem then
show me the Samsung report those mention that there is no water leakage problem
and signed by me. Why he is unable to provide me and croma. Please note that I
also share the Samsung Sr. technician number with Smita for her cross
verification.
At several time I already notified to croma that Mr. Milind does not
have any ethics. In February 2014 Mr. Milind replaced the defective parts with
duplicate parts and not the original. Also without providing the service Mr.
Milind closed the complaint. All these detail available in my mail and same was
notified to croma also.
From February 2014, I am suffering mental harassment, food losses, time
loss, my all daily activities affected due to dissatisfactory service from
croma.
Now my passions are over.
This is request to Croma please don’t give more pain. Therefore kindly replace
the refrigerator with same specification or higher specification along with 2
years warranty period. Also pay me all compensation for giving mental
harassment and other charges like speed post charges, food loss etc
11.19 am I had received the call from Smita[protected]. She ask me any
technician visit my place then I notified / told her that Samsung sr.
technician had visited on 24th July 2014 with his assistance.
He had taken the photographs about leakage, refrigerator model, bill copy and
told me he wants to discuss with his seniors regarding this problem and this is
not repairable. I am also share his number with Smita. I had also raised
the question to her if Mr. Milind informed to Croma there is no problem then
show me the Samsung report those mention that there is no water leakage problem
and signed by me. Why he is unable to provide me and croma. Please note that I
also share the Samsung Sr. technician number with Smita for her cross
verification.
At several time I already notified to croma that Mr. Milind does not
have any ethics. In February 2014 Mr. Milind replaced the defective parts with
duplicate parts and not the original. Also without providing the service Mr.
Milind closed the complaint. All these detail available in my mail and same was
notified to croma also.
From February 2014, I am suffering mental harassment, food losses, time
loss, my all daily activities affected due to dissatisfactory service from
croma.
Now my passions are over.
This is request to Croma please don’t give more pain. Therefore kindly replace
the refrigerator with same specification or higher specification along with 2
years warranty period. Also pay me all compensation for giving mental
harassment and other charges like speed post charges, food loss etc
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We have escalated this issue to the concerned team and we will get back with closure soon.
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Sincerely,
Team Croma