[Resolved] Croma — Malpractices and Worst Customer Treatment by Chroma Sales Veer Bhadra Swami | |||
Ms. Ramona Fernandes grievance.[protected]@croma.com +[protected] Nodal Officer Mr. Shiv Barai nodal.[protected]@croma.com +[protected] I had purchased a LG washing machine from Chroma Aundh, Pune which was a showroom display product. The machine was delivered yesterday in a very shabby condition (Photos Attached) in a bubble wrap without a thermocole bottom, side corrugated cover and with no straps. The Sales person Himanshu Deokar as well as the product Manager reply was - "You have purchased a Showroom machine with a discount of 15%, hence we deliver show room machine without packing as the packings are thrown away.” I have purchased more than Inr 6 Lacs of goods in the last 1 year. This is the treatment I have got from your untrained Sales Manager. In that case, please close down all your shops and train your chroma sales to understand how to handle a customer and how to deliver a product. Kindly take back your product and refund my money paid in March 2021 ASAP. Tatas don’t tolerate unethical practices and behaviour. I am also registering on the Consumer Forum about my grievence as I don’t expect a fast track resolution due to Covid situation. Regards, Sudhir Patankar Managing Director PAT Productivity Solutions Pvt Ltd [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Jun 08, 2021 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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