[Resolved]  Croma — Poor after sales service-faulty product

Name: Sameer Sahani<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Contact No: [protected]

I have bought a water purifier on 20th July fromthe Croma outlet- Saibaba nagar borivali.I was told by the sales representative that heis a Hindustan lever employee &amp;amp; will get the purifier delivered&amp;amp; installed on Monday i.e. 21st July itself however the same was notinstalled till today i.e.23rd July. I have called up the call centerthrice &amp; post escalations the installation guy came however he was not ablefix the water connection post which I had to get the plumber &amp;amp;amp; payfor it. Now the installation guy is not able to connect the switch &amp;amp;amp;says that there is some issue in the connection.I called the electrician forthe same however the electrician told me that the switch is faulty. I am reallyfrustrated with such pathetic after sales service. Would like to send thepurifier back to you. I have a eureka forbes purifier from Vijay sales &amp;amp;amp; itis working fine even after 8yrs. Now I think that I made a wrong decision ofbuying a new purifier from you guys. This experience has really spoiled myimpression about Croma. Kindly look in tothis.

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma