[Resolved]  Crompton Greaves / Cgglobal.com — Customer pain complaint no. [protected] & [protected]

Address:

Dhanbad, Jharkhand, 826001

Hi All,

This is a great pain and huge mental Torture by Crompton service center Dhanbad Team & their response to customer .

I have purchased Crompton Submersible Pump from Shree Ram Sanitary on 3rd September 16, after installation when we started it was getting tripped .

On 05 September I have logged a complaint to customer care with No. [protected] and by noon One service center staff has come for checking the pump .

As per his advice it seems there was some soil or dust has been stuck in the motor, we considered his words and called plumber team to reinstalled the Machine .

We have paid Rs 5500 again for the same and after that there was no fault like that .

Again we replaced the Motor as per service center advise and after installing in front of his physical presence it was having same Issue .

Now service center advised that you have voltage problem, we have purchased a New Stabilizer with Rs 8500 and set with Panal Box .

Same Issue has happened, again service center advised that you have Neutral Issue from Electric pole, we have called electrician and tightened Our Neutral line .

Again same Issue is happening and no support from Service center Dhanbad .

My question to Crompton service team is that why being a customer I should face all these Issues when we have provided all support here .

Need your fastest support for us here so that we have a faithful Goodwill of your services .

Regards
Ranjan Sinha
[protected]