[Resolved]  Crompton Greaves — Unserviceability of Submersible water pump

Address:

Ludhiana, Punjab

I had bought 1.5 HP submersible pump for my under construction house on 12 May 2014 from Shiv Duke company vide even dated invoice no. 596 with Sl no. MJBS-100723. My newly purchased equipment has become unserviceable on 02 Jan 2015 and I lodged complaint against on same date, and I got complaint No, [protected] and since then i keep on reminding my complaint on routine basis but today when I able to got the service engineer on his phone, he justified his reply by quoting the foggy weather and very strange to hear that the service engineer will only attend the complaint after catastrophic condition will be cleared, after my pleasing request that my whole project of new house including labour is sitting idle and waiting for the complaint to be attended and then rectified, I also asked service engg. kindly provide me the temporary solution till my pump got rectified viz a viz replaced, he refused to come with any alternate solution after 6th day of complaint. I am strange to know the pathetic condition after sales of reputed company Crompton Greaves. Kindly look into my grievances and loss adhered to me. In the anticipation of early justice to a common citizen of largest democratic country. Thanking You Dr Satinder Singh Ward No. Newr 84 PAuri Mandir Samrala District Ludhiana Punjab