Cross Roads — Unethical Behaviour

Address:	New Delhi, Delhi, 110024
Website:	www.crossroadshelpline.com

My father was contacted by the sales representative of the company on his mobile. They were selling at home car service for which they said 4 of their car service mechanics will come and service our car at home. We bought 2 at home car service for our Honda City Car for INR 6, 000. The payment was made through Paytm on 09th June 2017 (Paytm order #[protected]; Paytm Txn ID # [protected]). We were told that the first car service will be done on 10th June 2017.
We waited all day for the mechanics to come however no one came for the car service. We contacted the customer service the same evening and were informed that as they do not have mechanics available they will reschedule the car service for 20th June 2017. Again on 20th June there no one came from the company and no one contacted us. We called the customer service again and were informed that the car service will have to be rescheduled for 30th June 2017.
On 30th June again there no one came from the company. There no intimation from the company about this and we again had to call the customer service which informed us that the service date will have to be rescheduled for 13th July now.
We have asked for a refund but the customer service has simply refused to do so. They are very rude and have asked us to do whatever we can but they will not refund our money. While making the sale they made false representations about the service quality.
My car is overdue for service and since 10th June 2017 (first service promise date) I have driven almost 600-700 Kms which has caused a lot of damage to my car. Honda is asking for approximately INR 15, 000 for car repair as the car has been driven without getting serviced for long.
I want refund of the amount paid to Crossroads and also want reimbursement for the damage caused to my car due to Gross Negligence on part of the company.