Customer Support Center — misrepresenting as samsung dealer & wrong assessment | |||
Called customer support center regarding tv repair. They wrongly misrepresented themselves as samsung dealer.in addition, the technician came home, charged me a visit fee of rs350 and gave me an absolutely incorrect assessment of the problem with the tv. To add to it he advised that the tv has to be taken to the shop to replace parts. I advised i will revert back to him and checked with another samsung dealer - who advised that there is no problem with the tv at all (Only the remote is to be changed). The dealer also clarified that customer support center are not samsung dealers. This is major misrepentation. Please look into the matter. Was this information helpful? | |||
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I also agree, this service centre in a big Fruad. I also got my Sony TV repaired from them by paying 5200 RS for replacing my TV motherboard. They also told all other parts are in good working condition. Within 3 months I started facing problem and pictures quality got deteriorated. Their support centre is pathetic, tried calling them many time and finally got connected after 4-5 days. Their customer support told they would be sending their technician Sandeep at my place to inspect the TV. One month past and he hasn't arrived. Finally I was able to connect to him, sent him the photograph and video of my working TV and he said my panel got damage and replacement would cost 12K. I seriously think they would be replacing the working parts with other foul parts which would bring TV back to non working state in few days. Wish I would have checked the reviews of Customer support centre before getting my TV repair by a so called Authorised TV repairing company. People please think twice before getting your TV repaired here
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