Customer Support Center — Samsung LED TV repair | |||
I called on the following number for my Samsung TV :[protected] They said they are authorized and in fact took my TV 15 days. Then came back saying the mother board needs to be replaced and would cost mt Rs 25K and needs to be bought from Samsung Factory. When i started following up rigorously...they dropped my TV back and now are saying get it repaired else where. Now i have lodged a complaint using phone no. from official Samsung site. Hopefully they have done more harm to my TV. I may have been saved... but please beware of the the phone no.[protected] Was this information helpful? | |||
 1 Comment | |||
They are fraud company. They misrepresent customers and give some wrong stories without any value add no services are provided.
My complaint is as follows which is somewhat on similar lines.
The complaint is against authorised tv repair centre ie customer support center located at bunglow no 95b kamgar nagar tilak nagar station road kurla east mumbai 400024. Contact no are [protected] mob no [protected]. Main supervisor mr. Pankaj mishra mob no [protected]. Through mr suman (mob no [protected]) our Sony LED tv (kdl32ex520) was send for repeat service as the service of panel repair was not undertaked appropriately and this was within the warranty period of six months. Refer the invoice which states so. On repeated followups there is no response or revert the status is not coming out clearly the customer support center has taken the tv valuing in the range of rs 35000 and we have incurred repairs charges rs 5400 invoice no 5698 dated 22 march 2017 and visit charges rs 375 vide invoice no 5443 and next visit charges rs 375 invoice no 6085 dated 21 march 2017. One wrong sony tv was delivered by mr suman having model no kdl-32ex420 while our tv was kdl32ex520 which is of much higher version. All the details and whats up images where provided on mob no. [protected] provided by customer support center. All documents are attached separately. But so far no revert.
Necessary action for recovery of tv duly repaired needs to be undertaken urgently. There needs to be appropriate compensation as it appears that repair center is unathorised (they wrongly claim to be authorised service centre for sony tv repairs) and there are no standard procedure (sop) followed for the repairs.
Please lodge police complaint in Kurla, Nehru Nagar Police station. I think only follow-up and wide publicity will curtail such incidences.