D-VoiS Communications Complaints & Reviews

I have been chasing the Local office and customer care for the LOS light red issue since more than 2 months, earlier they said that due to Lockdown we are working with reduced strength and it will take some more time to resolve the issue. It was understood at that time but now there are no lockdown restrictions abut still the behaviour of the local office [Shop Number.3, Surya Kiran Apartment, Sector 19, CBD Belapur, Navi Mumbai, Maharashtra...

Hi,

I am a resident of kamothe, Navi Mumbai. The ISP is D-Vois I-on Broadband Service.

I have complained many times, but the ISP is not keen to resolve my Internet issue .Most of the times, they don't even pick up the phone. If they do, they give false promises of fixing the issue and don't even come. Upon shouting many times, they don't even come. The issue started from 5thAug 2020 they don't even courtesy...

Since june 4th, i have raised almost more than 10 tickets for non availability of internet. Yesterday, i landed up raising more than 3 tickets in a day and it is very annoying that there is no premanent solution provided by the service provider till date. Its only a temporary fix that is done and we get a standard answer from the customer executives that our technician will visit to check and solve this permanently. Nobody has arrived in...

As above...

I jave upgraded my plan to 200mbps. From the day i have upgraded the speed i get is only 50 mbps... I have lot of office presentation and calls. Due to connection issue and speed i am facing lot of challanges
I have logged in 5 complaints no solution yet. Customer care representative cuts the call wiwothoutand proper answer.

Can some one please check and give me aolution...

The again it has been more then 48hours and you guys are just chilling in the office
Rekha gupta where is the manager he or she did not response to me or did not send any technician last time they sent it but they were not able to fix it
What should i do?
I need work from home in this situation
Need wifi
Or give me that client email address who handles mumbra branches of ion
Because you are just...

The i-on internet service stopped working on 3rd june at my place. I complained to the customer service everyday. The reply they gave me that they did not had technician and they would give me the extension for the no. Of days the internet was not working. On 15th afternoon the technician came and resolved the problem. But now they are giving excuses of cyclone and corona due to which internet was not working and problem could not be resolved....

It has been more than 22 days since complain of non working of internet at my home still there is no engineer visit. Personally visiting the office of dvois ion and they reply that they dont know when the issue will be resolved. Now after writing email complaint to company which has been more than 10days still there is no email reply by company. I hereby request to refund money for non delivery of internet services since 3rd june 2020 to...

In this new era of work from home what you are expecting from your isp?

- uninterrupted and stable connection.
- in the case of impediments a faster resolution and polite response from customer care/local office person.

You will have to perform efficiently and attend daily meetings with a stable internet connection and without any connection drops.

I am using ssv ion connection since 2012...

This is to address an issue with my internet connection which is required for us to work during covid19 lockdown as suggested by goi. We have been submitting complaints for 10 days in a row now to resolve our issue but only thing they do is show it as resolved on portal but i dont have a working connection yet. They dont even have a dedicated support team to check what the actual issue is. Please accept my grievance so that other consumers...

I have 4 problems.

1. Internet speed fluctuations
2. False information provided by support executive
3. Referral still not received.
4. Calling every month for internet payment and service against that is pathetic.
5. Most important, blocking my cloud vpn connectivity to work from home.
6. Not responding to emails. Sent 10+ emails and replied only once. (See attached images)

Please...

I've complaint about the issue of los red light on 3rd june on ion app and it's been 4 days it's still not fixed. Tried calling, they don't bother to response. Tried using social media post no update. It's really tiring that to know i've already paid the 3 months pack and i'm facing such problems. I've tried everything this is my last option.

Ticket number is tkt3606857...

Our internet is not working from 20 days and i have also visited to their office many times and no responses is coming from there. Please solve our problem as fast as you can solve it....

The below office is absolutely useless never responds to calls

Kamothe ion office : [protected]

They just log complaint which remains open for weeks and months
Customer care :[protected]

We need refund from this company and need to sue this company...

Even since last one month i have raseid 16 time log the complain against internet is not working/very slow internet, but with out reslove the problem the close the tickect every time even if with having word with me.
Now already paid my three month subscribption i need my money back.

Location :- belapur navi mumbai
60 mbps connection with inr 2100 for three month. (April-june 2020)
Company name :- d-vois...

I requested to install 80 mbps rupees 2620 plan, however 60 mbps was installed of rupees 2030 by the service provider and they confirmed that 80 mbps speed plan is active and took rupees 2620. Along with this router comes around 800 rs. As mentioned in their broucher but they took 1400 rupees from my mother. As i was not at home at that time, ion service provider cheated and did fraud activity. The internet speed is coming around 1 to 2 mbps....

Ticket no. Tkt3375831

1. On 17/03/2020, i went to roadpali ion office for reconnection. They instructed to lodge a complaint on customer care first, subsequently, a technician will visit to collect renewal fees and setting up the connection.

2. Lodged reconnection request on 18/03/2020 through customer care, was informed that since the connection not active, renewal cannot be done online and the same will be...

I've raised following tickets: tkt3032988, tkt3063036, tkt3065649 till now and my area of residence is mira road, thane. Recently i spent 1000 rs for converting my normal cable to fiber one with modem (Provided by ion). This all was done to get the speed of 150 mbps for which i'm paying for last six months and not getting that speed. The speed i'm getting currently is 1-2mbps which is totally unacceptable especially when i'm paying good amount...

My internet connection is not working since friday 06 sep, 2019. I had raised a complain via app on same day.
Complain reference number tkt2816966
Since friday there is no update on my complaint. I tried calling multiple time on the customer care number but after dialing 1 for english the call drop.

I called few numbers i had at the time of internet installation but there attitude was very bad
Despite...

No internet since 10th august 2019 till date. Below is the email conversation so far but found that local branch manager manoj gholap attitude is bigger than dvois and ion's reputation.

Read the email conversation from below.
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Hi,

Again my ticket # tkt2762895 is closed as resolved without a technician visiting my place for the ftth connection. My last 3 tickets were closed without...