Hi Team,
I recently ordered a massager online via Decathlon site, 2 days later the order status said delivered but I never received the product at all. Tried mailing the Decathlon customer care stating my issue, Ruban Selvaraj(User Happiness Officer) was interacting with me that said they will check and reply back with in 72 hours and he managed to reply back only after 7days after me asking for repeated status. In his reply he just shared the delivery details from the Decathlon delivery partner but didn't take any action regarding my case. They are not able to tell to whom the product was delivered and the person's name and contact.
I request you the kindly get my money refunded back from them.
Decathlon
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6 months
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Order ID[protected]
Date[protected]
Payment Modenetbanking
Payment Statussuccess
ChannelWebsite Purchase
Billing Address
Shanmugam M
174, 6th Street Malleswari Nagar, Madambakkam
Kanchipuram TAMIL NADU 600126
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Order Summary
Total products (Inc GST)₹799
Delivery₹49
TOTAL₹848
Home delivery
1 Item
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Home delivery
Delivered on 29 July 2023
Order Details
Sold and Fulfilled by Decathlon Sports India Pvt Ltd
Product Item
Vibrating Electronic Massage Tool
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