Decathlon Sports India Pvt Ltd Complaints & Reviews

Hi Team,

I recently ordered a massager online via Decathlon site, 2 days later the order status said delivered but I never received the product at all. Tried mailing the Decathlon customer care stating my issue, Ruban Selvaraj(User Happiness Officer) was interacting with me that said they will check and reply back with in 72 hours and he managed to reply back only after 7days after me asking for repeated status. In his reply...

I had placed an order for jacket on 18th September 2021 worth 2000 rs. I received a message from decathlon that the order has been delivered on 18th September 2021, when i did not receive my order at all.
I raised a complaint via mail on the same day... The customer care executive who replied my email suggest me to check my package with my neighbor or security guard... How ingenious of her. I really appreciated her level of commitment...

Purchase Cross Trainer Domyos 520 on 04th Oct' 2019 and after 1.5 months i'm facing sound problem while doing exercise. I register the complaint and the Service Advisor "Deepak Kumar" visit my home on 12th Dec' 2019 to check it and after spend 2-3 hours on it, the issue was not fixed and same has been updated in the Job Sheet and he told that he will raise the complaint to their head office.

After 1 month when i ask Deepak...