[Resolved]  Deja - Vu Trends — Reimbursement of canceled order

Address:

New Delhi, Delhi

Hi, my name is Santosh Upadhyay. i have ordered a Nokia phone on line from Deja-Vu Trends on 18th Feb'14, the order number was[protected]. Since i did not get the phone on time i cancelled my order on 27th Feb'14. I was informed that the money will be credited back to my account in 7 to 10 working days. I contacted them when i did not received the money but they said due to some internal issue will not be able to provide the funds will do it in next week. and after that whenever i tried to contact them they said the same thing. Now its been almost 2 moths but they are still replying the same. the customer care number given on the site is also not correct. Would request that such fraud site should be punished and closed ASAP. Also request to assist me to get my money back from the site. My contact number is [protected] or you can e mail me on [protected]@gmail.com. also attahcing the communication done with the site below.


Ticket #571137
Ticket Status: Open
Department: Deja-Vu Trends Customer Support
Create Date: 27/02/2014 10:10 am
Name: Santosh Upadhyay
Email: [protected]@gmail.com
Phone:

Subject:Fw: Deja-Vu Trends: Invoice #[protected] for Order #[protected]

Ticket Thread
27/02/2014 10:10 am
Hi,
Please cancel the below order and refund the money.

Regards,
Santosh
Sent from BlackBerry® on Airtel

-----Original Message-----
From: Deja-Vu Trends <[protected]@dejavutrends.com>
Date: Tue, 18 Feb 2014 17:45:10
To: Santosh Upadhyay<[protected]@gmail.com>
Subject: Deja-Vu Trends: Invoice #[protected] for Order #[protected]


<http://dejavutrends.com/>

Hello, Santosh Upadhyay

Thank you for your order from Deja-Vu Trends. You can check the status of your order by logging into your account <https://dejavutrends.com/customer/account/> . If you have any questions about your order please contact us at [protected]@dejavutrends.com <mailto:[protected]@dejavutrends.com> or call us at[protected] Monday - Saturday, 10 am - 8 pm IST.

Your Invoice #[protected] for Order #[protected]


Billing Information: Payment Method:
Mr. Santosh Upadhyay
470, Adarsh Apartment
Pocket-16, Sector-3
Dwarka
New Delhi, New Delhi, 110075
India
T: [protected]
EBS Payment Gateway

Shipping Information: Shipping Method:
Mr. Santosh Upadhyay
470, Adarsh Apartment
Pocket-16, Sector-3
Dwarka
New Delhi, New Delhi, 110075
India
T: [protected] Free Shipping - Fixed

Item Sku Qty Subtotal
Nokia Lumia 520 (Black) Lumia 520-(Black) 1 Rs. 7, 103.11
Subtotal Rs. 7, 103.11
Grand Total (Excl.Tax) Rs. 7, 103.11
VAT 12.5% (12.5%)
Rs. 887.89

Tax Rs. 887.89
Grand Total (Incl.Tax) Rs. 7, 991.00


Thank you again, Deja-Vu Trends
27/02/2014 10:13 am Nagina Khan
Dear Sir,
Good Morning,

As per your conversation, I tried contacting you but there was no response so I would like to know the reason behind cancellation of your order so that we can update you about the same or else you can directly contact us on Support Service No:[protected].

Thanks
Regards,
Nagina
27/02/2014 10:21 am
I have not recevied any call from your orgnization and also tried to call more than 50 times on given number but did not recived any responce. Since you all are too busy I also can't folloup any more. As requested cancel my order and refund the money and send the confirmation in howmay days you refund the money.
27/02/2014 10:40 am Santosh Upadhyay
Hi,
I would like to know when I was call and why call is not picking up whenever I am calling. Do you guies want me to go file a case in consumer court. I need cear communication when I get my money back any why my call is not gwtting picked up since yesterday.

Regards,
Santosh Upadhyay
------Original Message------
From: Deja-Vu Trends Customer Support
To: Santosh Upadhyay
Subject: [#571137] Fw: Deja-Vu Trends: Invoice #[protected] for Order #[protected]
Sent: Feb 27, 2014 10:13 AM

27/02/2014 11:40 am Santosh Upadhyay
Why are you not confirming my cancellation request and refund date. Also want to know why call is not getting picked up?
Regards
Santosh Upadhyay
------Original Message------
From: Deja-Vu Trends Customer Support
To: Santosh Upadhyay
Subject: [#571137] Message Added
Sent: Feb 27, 2014 10:40 AM

27/02/2014 12:00 pm Santosh Upadhyay
Noting has been mentioned any comment there so there is no point of sending same e mail again and agin. Just action on my request and give me the confirmation.
Regards,
Santosh
------Original Message------
From: Deja-Vu Trends Customer Support
To: Santosh Upadhyay
Subject: [#571137] Message Added
Sent: Feb 27, 2014 11:40 AM

27/02/2014 1:50 pm Nagina Khan
Dear Sir,
Good Afternoon,

As per your telephonic conversation with Aarti we have taken your request for cancellation and kept your product on hold. Kindly wait refund process takes 7 to 10 working days, we will update you shortly.

Thanks & Regards,
Deja-vu Trends Team
18/03/2014 4:43 pm
Hi, till now I have not received the money back to my account so want to know howmuch more time would u take as its is already more passed 10 working days.
18/03/2014 5:31 pm Nagina Khan
Dear Sir,

Good Evening,

As per our telephonic conversation, I apologize for the inconvenience caused to you but would like to inform you that we had forwarded your details to higher management regarding refund so kindly wait we are trying to refund your amount by this week end.

We appreciate your time and patience

Thanks & Regards
Deja-vu Trends Team
23/03/2014 5:23 am
Hi, now second deadline given by you has been completed and still I am waiting for my reimbursement. Now you have forced me to go to consumer court. Not sure this would matter for you guies or not but I need my money back with interest now. I have never received such 3rd class service from any of the site orderd in the past.

Regard,
Santosh Upadhyay
24/03/2014 12:44 pm Nagina Khan
Dear Sir,
Good Afternoon,

As per your conversation, I apologize for the delay. We have forwarded your refund request to higher management on high priority basis. Kindly wait we will process your refund as soon as possible.

I appreciate your time and patience.

Thanks & Regards,
Deja-vu Trends Team
24/03/2014 12:58 pm
There is no space for apology now, I don't know how many people you are cheating like this and what do you mean by as soon as possible ? This is my money and I need a deadline by when you can return it. Anyhow I know there is no benifite of talking you people as you are big frauds. You will see my responce soon.
05/04/2014 3:02 pm Nagina Khan
Dear Sir,
Good Afternoon,

I would request you to please give us some time we have forwarded your concern to the relevant team and we will update you shortly.

Thanks & Regards,
Deja-vu Trends Team
18/04/2014 2:46 pm
Hi, how much more time do you need. it is 2 months now and i think this is more than sufficient time to reimburse the funds. Do you really want to give my money back or you guies does like this with every customer.

extremely frustrating experience with you site.
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