Dell India — Dell s series s2216h monitor

Address:	Chennai, Tamil Nadu, 600077
Website:	compuindia.com

I had placed an order for a Dell S Series S22 16H Monitor with M/s.Dell India by online on 22-1.2017 paying an amount of Rs.9390 on line.M/s.Dell India has transferred this order to their online affiliate M/s.Compu India.com and they had emailed me a bill of M/s.GNG Electronics Pvt Ltd c/o YCH Logistics India Pvt Ltd No.67 Mathiravedu Village, Velappanchavadi, Chennai Tamil Nadu. They had send the consignment through speed post I had recieved the conginment on 27th evening . When I opened the package I am really schocked to see the Monitor I had received is a damged one the LED monitor screen is fully cracked .I had informed them the matter through email on 28th with supporting photographs and on 30th I had received another mail to share the photographs of the package. I had send that on the same day after that no reply from their part .Their Toll free customer care number[protected] says out of coverage area most of the time two times I talked to the customer care executive and got a vague reply that they will repalce the Monitor through courier. To my query regarding how to return the damaged product I am informed that they will update my order no word after that and the order has not been updated till 2.2.2017. Kindly help