Dell India — Dell Unable to get Service

Address:

600032

I purchased a DELL Inspiron 3000 as per following details:

Service Tag : 4RFBJ52
Express Service Code: [protected]
Date of Purchase : 16/01/2016
Merchant Name : galt technologies vijayawada
Place of Purchase : chennai, tamil nadu
Amount paid :INR 32, 899.00

I have the original Invoice/ Receipt. However, I purchased the
Laptop using my Credit Card as per following details.

Card Type :VISA
Issuing Bank :HDFC Bank, India
Amount Charged:INR 32, 899.00
Transaction Reference:VT[protected]
invoice No: EBAY/1063
warranty details : 2 years
purches invoice date: 16/01/2016
for more info on purched Details: galt technologies vijayawada

Less than a year after I purchased the above Laptop, the Hard disk failure
became defective.I was on a long
international tour and could not contact any DELL Service Center.

I requested DELL via e-mail, to please investigate this matter and advise me the next steps. Obviously all this has happened due to some errors/ lapses. I
would like to know who are esponsible for these, what action DELL is
proposing to take and what action/ legal recourse is available to me.

To this I received a reply saying
"This request is being closed.

There is an issue with the Tags or the Account below, that prevents
ownership transfer or country to country transfer.

You will need to contact the original purchase country's, which is the
United States, customer service or financial department to discuss
resolving the issue.

Once resolved you can resubmit the transfer request, use the following
link to do so."
On explaining the position again and requesting thier action, DELL replied as follows:
Hello,

Thank you for your reply. However, there is nothing we can do for you.
You did not purchase the computer from Dell and our records show that this service tag is from the US and is on hold and cannot be transferred, there is no manufacturer warranty on this item.

You will need to work with the company that you purchased this from to see if there is any warranty from them that they will honor.

This is being closed as transfer is not possible.

Thanks, "