Dell India — Refuse replacement against already faulted dell laptop 3542 4 ci 3 by company

Address:

380054

Dear sir Dell Complaint id:[protected] Kindly note that I am Pankaj V. Makwana At A. 14 Om nagar society Near A. T. D. College At. Po. Ta. Bayad Dist. Arawalli Contact no. [protected] Purchase the dell laptop : on the date of 11/11/2015 on dipawali day at the time of 18:35:50 Product detail : Dell laptop 15.6 Model 3542-4i3 Serial number 1K8GL52 inspiron 15 3000 series Express service code [protected] From the store Reliance Retailed Alpha one mall Vastrapur. 380054 Ahmadabad Gujarat Store phone [protected] Dear sir Please to be noted that when I start the laptop first time on the date of 11 /11/2015 at home I found the cracking noise at left side speaker and volume is too low comparatively other same model. I fell that this product could not be proper check at the company quality end. Next day I contact dell customer care service and talk with Mrs Jaskirat kaur for product replacement. She said me that you contact to store were you purchase they do. And she contact me at 5 o'clock But no response then next day another time I contacted dell care Mr Shakti singh. After long conversation in short that he says the policy of company towards the reliance shop person He also conferring to reliance person Mr Hitendra tiwari. They both arguments on seven day replacement policy. Then after Mr Shakti said to that our technician decide that problem is there or not. That after processing came on. After 4 days no one come to my house. I took up the lap top to reliance store. They give me answer that in 4 days D. O. A. Process come up and they inform. After that next day dell technician came and they realise that problem is there. He contacted to dell care. So many care person contacted to me and tell me replace the speaker but I don't want to replace the speaker due to I purchase new laptop and it is already flouted. So dear sir look into my matter and replacement of my laptop. I am so irritated from this total process. Please sir do the needful at earliest. Also this mail copy summit ed to reliance retail limited. Please help me. Thanks and regards. Pankajkumar