[Resolved]  Dell Laptop — speed, noise and sensibility of touch screen of brand new laptop new inspiron 15 5578 2-in-1

Re: Service Request#[protected]
People
Benukar Biswas
Today at 18:10
To
H_BHATIA

Message body


Dr Mr Bhatia
Hope you are feeling the agony and pain, I am going through for brand new laptop, getting problem of very slow speed, noise and touch screen sense problem of the machine made in China.
Please stop mockery in the name of technical support and non availability in phone without trying at all. Today I have answered seven calls on the phone number you have also tried through out the day.
Mr Bhatia, I will not allow you to repair my brand new machine. Please change the laptop or upgrade with NEW INSPIRON 15 3567 of Rs 60590/- and I am ready to pay balance Rs14000.00 for this upgraded version.
Please act for consumer satisfaction and don't act to harass a bonafide customer.
If you can't do either then please give me a address where I can send you this laptop free of cost with a request to showcase this item to aware your customers not to select this laptop or this company.
Please do something for the sake of justice to a teacher.
Regards
BENUKAR BISWAS

Re: Fw: Fw: www.compuindia.com: Invoice #[protected] for Order #[protected]
People
Benukar Biswas

9 Jan at 6:04 AM
To
Support Compuindia
Hide
Message body


Dear Sir/Madam
Please change or upgrade the machine as requested earlier if possible. The machine is very slow with disturbing noise. Technical support team have done nothing.
I still hope you will uphold the company reputation and do the justice to uphold consumer satisfaction.
Regards
BENUKAR Biswas

Re: Fw: Fw: www.compuindia.com: Invoice #[protected] for Order #[protected]
People
Benukar Biswas

4 Jan at 11:57 AM
To
Support Compuindia
Hide
Message body

Dear Sir
Since morning, I am calling Compu India and Technical Support team. One has asking to other a number of times. What type of behavior I am getting from Dell Sir ?
Last time Mr Sandip of Support team has told me that this is a out of box issue and only Compuindia can solve it.
I have told earlier that the laptop is working very very slowly, problem of noise and touch screen sensitivity.
Please make necessary arrangement of replacement or update with New Inspiron 15 3567 and I am ready to pay extra Rs14000.
Please do the needful for customer satisfaction and please don't harass me, a bonafide customer of DElLL sunce 2014.
Regards


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomyupdat
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

From: Support Compuindia
To: Benukar Biswas
Sent: Thursday, 4 January 2018 10:32 AM
Subject: Re: Fw: Fw: www.compuindia.com: Invoice #[protected] for Order #[protected]

Dear Customer

Greetings of the day!!

Thanks for writing us.

Requesting you to contact Technical team and register a complaint on this they will assist you on this.

Contact Details :[protected] / 8045

Thanks & Regards,
Support Team

On 4 January 2018 at 08:53, Benukar Biswas wrote:
Dear Sir
I have received the laptop on 03.01.2018. Its getup is unique but it has some issues like extra sensitivity of touch screen, sound while running and very very slow speed. Ms office is included but not written in the invoice what I have requested.

Sir, I have been using the dell Inspiron since April, 2014 (Dell Inspiron 15 3537 Item code :01803754, Order NO [protected], Suborder No : [protected] vide Invoice no: 35DAB5/14-15/2228 dated 21/04/2014 of San computech Pvt ltd) and advocated more than dozon students to purchase Del laptop.
I am sorry to inform you that my old laptop is working with more ease and speed than the new one.

I request for your kind favour to replace this laptop with NEW INSPIRON 15 3567 of Rs 60590/- and I am ready to pay balance Rs14000.00 for this upgraded version.

Hope you will consider my prayer to uphold the customer satisfaction in this regards.

Wishing more customer friendly new year 2018.
Regards


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

----- Forwarded Message -----
From: Benukar Biswas
To: "[protected]@compuindia.com"
Sent: Saturday, 30 December 2017 10:50 AM
Subject: Re: Fw: www.compuindia.com: Invoice #[protected] for Order #[protected]

Please include Ms Office in the Invoice also and resend invoice or cancel my order.

Sent from Yahoo Mail on Android

On Sat, Dec 30, 2017 at 10:39, Support Compuindia
wrote:
Dear Customer

Greetings of the day!!

Thank you for writing us.

Please be informed as mentioned on site Ms office will be included as it will not be mentioned on invoice.

Thanks & Regards,
Support Team

On 29 December 2017 at 20:00, Benukar Biswas wrote:
Dear Sir
Thanks for your invoice. "Office Home and Student 2016" is missng in the invoice.
Please include and resend your invoice.
Regards


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

----- Forwarded Message -----
From: Compuindia team
To: Benukar Biswas
Sent: Friday, 29 December 2017 5:29 PM
Subject: www.compuindia.com: Invoice #[protected] for Order #[protected]

TIN No# [protected]
SERVICE TAX# AADCG6133ESD003

Order Type - COD
Hello Benukar Biswas,
Your order has been processed and shipped. If you have any questions about your order please contact us at [protected]@compuindia.com or call us on[protected] Monday - Friday, 10am - 6pm IST.

Your order details are as below. Thank you again for your business.

Amount Received: Rs.0

Amount Pending: 46590.0000
Billing Information:

Shipping Information:
Benukar Biswas
B 7/42, Flat no B(3), Vivekananda Apartment
Nadia
Kalyani, West Bengal, 741235
India
T: [protected]

Benukar Biswas
B 7/42, Flat no B(3), Vivekananda Apartment
Nadia
Kalyani, West Bengal, 741235
India
T: [protected]

Item
Sku
Qty
Subtotal
New Inspiron 15 5578 2-in-1
Intel® Core™ i3-7100U, Win10, 4GB RAM, 1TB HDD, Intel HD
5578341TBiGT
1
Rs.39, 483.05
Subtotal
Rs.39, 483.05
IGST-18% (18%)
Rs.7, 106.95
Tax
Rs.7, 106.95
Woohoo Value:
Rs.0.00
Paid:
Rs.0
Due:
46590
Grand Total
Rs. 46, 590.00

Kindly pay the pending amount to the person from out authorized logistic partner at the time of delivery. Rs. 3000 will be deducted from the prepaid amount if the delivery has not been accepted.
***Submit a review for the product you purchased. Your input will help others choose the best products on Compuindia.com
GNG ELECTRONICS PVT LTD, C/O YCH Logistics India Pvt Ltd, No.67, Mathiravedu Village, Vellappanchavadi, Chennai, Tamil Nadu, India - 600077


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

From: Compuindia team
To: Benukar Biswas0
Sent: Sunday, 7 January 2018 2:43 AM
Subject: System Ownership transfer

Dear Benukar Biswas,
Thank you for choosing CompuIndia.com. Hope you are enjoying your new purchase.
Now that the PC is yours, it's time you own it! Shift the ownership of your beloved new system by following the below steps:

Click on the link below

Use the system to which ownership is to be transferred

Click on 'Automatically detect my service tag'

Click on 'Continue'

Fill the previous owner's details

Fill the previous owner's details(yours)

Submit
Click Here
We're glad to have you as a part of the Dell family. Want to show it off? Tag your pictures on instagram with #DellIndia.
Thank you,
Compuindia Team


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

From: Support Compuindia
To: "[protected]@yahoo.com"
Sent: Thursday, 4 January 2018 2:35 PM
Subject: Re: Fw: Fw: www.compuindia.com: Invoice #[protected] for Order #[protected]

Dear Customer

Greetings of the day!!

Thanks for writing us.

Requesting you to contact Technical team and register a complaint on this they will assist you on this.

Contact Details :[protected] / 8045

Note: Compuindia is shipment affiliate for Dell as regarding replacement or refund you need to check with Dell as Compuindia will take forward this.

Thanks & Regards,
Support Team

On 4 January 2018 at 11:13, Benukar Biswas wrote:
Just talked with Technical Section. They have requested me to ask you for replacement. Please do the needful.
Regards
Benukar Biswas

Sent from Yahoo Mail on Android

On Thu, Jan 4, 2018 at 10:32, Support Compuindia
wrote:
Dear Customer

Greetings of the day!!

Thanks for writing us.

Requesting you to contact Technical team and register a complaint on this they will assist you on this.

Contact Details :[protected] / 8045

Thanks & Regards,
Support Team

On 4 January 2018 at 08:53, Benukar Biswas wrote:
Dear Sir
I have received the laptop on 03.01.2018. Its getup is unique but it has some issues like extra sensitivity of touch screen, sound while running and very very slow speed. Ms office is included but not written in the invoice what I have requested.

Sir, I have been using the dell Inspiron since April, 2014 (Dell Inspiron 15 3537 Item code :01803754, Order NO [protected], Suborder No : [protected] vide Invoice no: 35DAB5/14-15/2228 dated 21/04/2014 of San computech Pvt ltd) and advocated more than dozon students to purchase Del laptop.
I am sorry to inform you that my old laptop is working with more ease and speed than the new one.

I request for your kind favour to replace this laptop with NEW INSPIRON 15 3567 of Rs 60590/- and I am ready to pay balance Rs14000.00 for this upgraded version.

Hope you will consider my prayer to uphold the customer satisfaction in this regards.

Wishing more customer friendly new year 2018.
Regards


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

----- Forwarded Message -----
From: Benukar Biswas
To: "[protected]@compuindia.com"
Sent: Saturday, 30 December 2017 10:50 AM
Subject: Re: Fw: www.compuindia.com: Invoice #[protected] for Order #[protected]

Please include Ms Office in the Invoice also and resend invoice or cancel my order.

Sent from Yahoo Mail on Android

On Sat, Dec 30, 2017 at 10:39, Support Compuindia
wrote:
Dear Customer

Greetings of the day!!

Thank you for writing us.

Please be informed as mentioned on site Ms office will be included as it will not be mentioned on invoice.

Thanks & Regards,
Support Team

On 29 December 2017 at 20:00, Benukar Biswas wrote:
Dear Sir
Thanks for your invoice. "Office Home and Student 2016" is missng in the invoice.
Please include and resend your invoice.
Regards


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

----- Forwarded Message -----
From: Compuindia team
To: Benukar Biswas
Sent: Friday, 29 December 2017 5:29 PM
Subject: www.compuindia.com: Invoice #[protected] for Order #[protected]

TIN No# [protected]
SERVICE TAX# AADCG6133ESD003

Order Type - COD
Hello Benukar Biswas,
Your order has been processed and shipped. If you have any questions about your order please contact us at [protected]@compuindia.com or call us on[protected] Monday - Friday, 10am - 6pm IST.

Your order details are as below. Thank you again for your business.

Amount Received: Rs.0

Amount Pending: 46590.0000
Billing Information:

Shipping Information:
Benukar Biswas
B 7/42, Flat no B(3), Vivekananda Apartment
Nadia
Kalyani, West Bengal, 741235
India
T: [protected]

Benukar Biswas
B 7/42, Flat no B(3), Vivekananda Apartment
Nadia
Kalyani, West Bengal, 741235
India
T: [protected]

Item
Sku
Qty
Subtotal
New Inspiron 15 5578 2-in-1
Intel® Core™ i3-7100U, Win10, 4GB RAM, 1TB HDD, Intel HD
5578341TBiGT
1
Rs.39, 483.05
Subtotal
Rs.39, 483.05
IGST-18% (18%)
Rs.7, 106.95
Tax
Rs.7, 106.95
Woohoo Value:
Rs.0.00
Paid:
Rs.0
Due:
46590
Grand Total
Rs. 46, 590.00

Kindly pay the pending amount to the person from out authorized logistic partner at the time of delivery. Rs. 3000 will be deducted from the prepaid amount if the delivery has not been accepted.
***Submit a review for the product you purchased. Your input will help others choose the best products on Compuindia.com
GNG ELECTRONICS PVT LTD, C/O YCH Logistics India Pvt Ltd, No.67, Mathiravedu Village, Vellappanchavadi, Chennai, Tamil Nadu, India - 600077


Dr Benukar Biswas
Irrigation Agronomist
AICRP on Irrigation Water Management, Associate Professor
Department of Agronomy
Bidhan Chandra Krishi Viswavidyalaya,
(State Agriculture University)
Goyespur, Nadia, West Bengal India 741 234

From: H_BHATIA
To: [protected]@yahoo.com
Sent: Wednesday, 10 January 2018 2:34 PM
Subject: Service Request#[protected]

Dear Customer

Thank you for your recent contact with Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. The following information is related to your recent call:

We tried to reach you today to ensure the issue you reported has been resolved to your satisfaction. We regret we have not been able to reach you after 2nd attempt. We will try to contact you again on the next business day.

In the event you still require assistance, please reply to this email within next 7 days and include the following information in the body of the email:

1. Brief description of the system issue you are experiencing
2. Best time to call you when you will be at your system and available to troubleshoot with the technician
3. Phone number(s) where you can be reached

Please allow our representative to contact you within 48 to 72 hours.

For any NEW technical issues, please contact Dell Technical Support at[protected] with your system in front of you.

For faster connectivity with the Service Representative, please have your Express Service Code ready for punching in the IVR. Express Service Code is located at the bottom of the laptop or on the side/ behind the CPU/Tower for Desktop.

For basic troubleshooting of technical issues related to your laptop/desktop computer you could also log on to our support site http://dell.to/15Dn0el?

You may also visit http://dell.to/14R0BV2 to access Drivers, Order Status, Manuals or other information regarding your system.

For Automatic Updates, Timely Alerts, Diagnostics, Self-help and Backup and Recovery Options, please download http://dell.to/19bgZT9
Setting Up My Dell – Windows 7/ Windows 8

Upon opening My Dell for the first time you will be prompted to select the options that enable Automatic Updates. Be sure to scroll all the way down and check the below mentioned 2 boxes to enable Automatic Updates and Alerts. Then click OK.

• I allow my system to receive these updates and alerts.
• I allow Dell to collect Service Tag and other system usage data as described above.
If My Dell is already installed, follow the steps below to verify that you have opted for Automatic Updates and Alerts.
• Open My Dell
• Click the Settings Icon
• Click Personalization on the left
• Ensure both options are checked
• Click done

Please follow us on YouTube for online video support http://dell.to/13ijS47

Your satisfaction is very important to us. Thank you for choosing Dell.
Thanks and Regards

Himanshu Bhatia
Senior Support Resolver
Dell | Consumer Support
My work schedule is 11 AM To 8 PM IST Tuesday-Saturday
If you have any grievance or feedback to share, please write to the Director Technical Support at
[protected]@dell.com and we will respond by next business day

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