Dell — Touch screen crack still in warranty but no help

Address:

New Delhi, Delhi

till now i have purchased 2 dell laptops because of fabulous warranty they provided by giving perfect technical support but i call them today for a reason that my screen got crack and one side of the screen is not working then they said it was careless mistake and and this is not accident okk great dell technicians now i would say bye to you, now my mood also change i will not call you again neither extend my warranty that i have been looking for and nor i would like to prefer or refer anyone to buy dell laptops or desktops to be purchased in future because there technicians don't know the meaning of accident and i don't know why dell providing the accidental warranty while they don't know how to provide it, i purchased my 2nd dell laptop because i was happy with there tech. support but technicians don't even know the diff. b/w normal screen and touch screen, for your information touch screen is more delicate compared to normal screen, Sorry to say but SAMSUNG is better BYE DELL