[Resolved] Dewan Housing Finance Corporation [DHFL] — unprofessional and didn't provide my original documents of property after full payment yet | |||
Dhfl claims that your documents will be available after 21 days upon successful credit of pre-payment whereas their incompetent branch is still unable to handover my original documents. I've emailed "dhfl response" and still no outcome. Complaint number ccdis02092389 I initially emailed on 25.01.2019 and was in constant touch with dhfl's customer representative of duckback house kolkata, i've called him around 100 times now from jan'19 to till date to trace my original documents. Responses i received - documents have been sent for audit, our audit team will dispatch this today and you will receive the paperworks within 2 days. Last response i received on 12.03.2019 - team from hyderabad didn't dispatch the documents to kolkata branch yet. They have returned the documents back to hyderabad branch. Is this a joke? Dhfl's account was successfully credited on 10.01.2019 via cheque clearance of hdfc bank and till date they didn't handover my documents yet. I also read that they charge custody fees if documents aren't collected within 60 days so now what about their fault, should they consider providing me compensation on failing to provide documents after 21 days of successful credit of pre-payment?? Was this information helpful? | |||
May 8, 2019 Complaint marked as Resolved Finally they have handed over the documents and refunded the monies. I am satisfied with their resolution. Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint. Verified Support Apr 08, 2019 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer, We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you. Regards, DHFL Team Verified Support Apr 12, 2019 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer, We have forwarded your query to the concerned team. However, request you to share your email Id & mobile number to help us trace your issue and resolve it at the earliest. Regards, Team DHFL Verified Support May 02, 2019 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer, We understand that our team has connected with you & has addressed your concern. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com. Regards, DHFL Team | |||
Add a Comment | |||
73%
Complaints
1046
Pending
0
Resolved
738
+91 22 6600 6999
+91 22 6106 6800
201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
Post your Comment