DHFL — Poor Customer Service

Address:Pune, Maharashtra

First of all there rate of interest is highest across all other banks. Second there employees who is supposed to collect documents & provide smooth loan processare pathetic. I have went through several trauma while taking loan from DHFL. I have sent several emails to their customer service email "[protected]@dhfl.com" they not even reply to me a single time. Not even an auto reply. But I had no other option because my flat was outside pune & no other bank was providing loan there. Only take loan from this bank if no other bank is providing you loan.
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Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
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Dear Nagesh,

We are keen to assist you with your concern. Kindly message us your Mobile No. and email ID where we can contact you. Alternatively you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Dear Nageshajab,

We would like to inform you that we are yet to receive your contact details.

We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Dear Nagesh,

Your complaint is o[censored]tmost importance to us. However, as we have not received your contact details, your complaint has been closed from our end.

Kindly get in touch with our customer care team on [protected]@dhfl.com or via phone 0124 – 4092750 for further assistance.

Regards,
DHFL Team.
After submission of all the documents as desired by dhfl executive (mr vikas & sudir) incuding cheque for processing fee. Neither vikas nor sudhir is picking my call which is very bad on your part & spoils the image of DHFL.
Yesterday, after 4 working days i received a call from mr anoop who helped me to some extent. I wanted to inform you that if in the initial stage i am facing such negligencies that what should i expect in the coming future??? I opted DHFL with high expectations though banks like HDFC & ICICI is behind me to give such services. Pls guide what should i do at this juncture?
S.K.Faheem
[protected]
Dear Sir/madam,

I applied for home loan in DHFL bank but the service is pathetic & am facing harasement from bank. Finally i have to quit and now i am facing problem to getback my documents and processing fee cheque. My case was dealt by Mr Anoop and daily he use to call me and says i will come today and this has been happening for the last 4 days. Bcoz of this i am tensed these days. Pls help….


Rgds
Syed Khwaja Faheem
[protected]

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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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