DHL Express India — Non delivery of Consignment

Address:	New Delhi, Delhi, 110024
Website:	DHL

Dear sir/Madam, i sent a courier on 19th day of November, 2016 at around 4 PM via APL Logistic Services which was around 16 KG and paid the amount over there to Mr.Mahesh moblie no. [protected] but the courier was not sent in one lot and was converted into two lots without my knowledge and inspection one lost consist of Cloths etc. and other lot consist of Food items etc. Further he assured my that there will not be any additional charges at the side of consignee/receiver and after sending the same he informed me that the parcel was converted into two parcels, i told him why he done so without my knowledge and if anything mission in my parcel who will be held responsible he told me that he will be responsible as he done the inspection before ceiling the same and assured that the same will be reached on or before 24th day of Nov. 2016 docket ID;s are [protected] and [protected] thereafter one parcel with Docket ID [protected] reached there with additional payment of 41.92 CAD i told the consignee not to receive the same as i was assured by the Agent that there will not be any duty on the parcels, thereafter he assured me to refund in case of any duty paid by me, on those basis i told the consignee/received to pay the same and receive the parcel no. 1, he had done the same and parcel no. 1 received at his end but after tracking the details of the other parcel i was amazed to see that it show the parcel returned to the sender i inquired on daily basis since 23rd day of November, 2016 till date and in between one other person comes in the conversation on phone named himself as Ansari having mobile no. [protected] and he after having some hot talks told me that it will be better now for you to take the same from the court route. As i am a law graduate as well as A qualified FCS i told him that it doesn't matter whether i received it from him or from court thereafter he told me that he made inquiry into and came to know that the same was on the way sent back to india and just 2 hrs away from Ontario and he made request over their to stop the same and sent it back to Ontario for delivery to the consignee/receiver and assured me that the consignment will definitely reach the receiver on or before 1st December, 2016 but till now it doesn't reached the destination.