DHL Express India — Not informed that extra charges will be levied

I've read the terms and conditions. Why was I not intimated of the custom charges before. I was assured by the dhl official of charges ₹2980 only. And I was assured that no charges will in any case levied from the receiver or the shipper. It was such an embarrassment for us that the receiver had to pay for receiving a gift. Had I been intimated I would have paid from my side. I was kept in dark and had to face this embarassment. I being a regular shipper from DHL...I never faced such misinformation and disservice. I would now...not like to avail service of DHL because of this particular issue..anymore. And shall in my capacity take it up legally. And also review on Social Media and shall spread the word to my business colleagues especially the ones in export-import and also my large network in field of hospitality.