Dhl India — Attention ! Beware while importing with DHL

Address:

Mumbai City, Maharashtra

Sir, I had imported a small lot of 10 pcs of smartwatch, who's actual valuation was 11, 000 (172 USD) and shipping charges were USD 42. In all I paid total 14045 for it. (Attaching prrof) My bad luck I chose DHL to import as I had seen it's advertisement that it is a business friendly courier service. The consignment number is [protected] The articles value was declared at about USD Rs 8100 by the shipper without telling me. The custom department revised it to about Rs 25000 and charged custom duty about 7500 on it. And then DHL charged extra 560 service charge. I'm asked to pay Rs 8000 charges on an item worth 11, 000 !! While revision of custom duty is ok, but DHL acting as my agent paid it on my behalf without even telling me once, even when Chapter V section 17 subsection 5 of the customs act 1962 require the clearing agent to get my written consent to any reassessment of duty. When I contacted them about it, their executive Ms. Kavita Shetry told me custom valuation is in the hands of the custom dept and we cannot do anything about it. Yes you cannot but you need to give me a chance to prove that the revaluation was improper and unjust. Even TNT took my written consent when I had imported with them and the value was reassesed. Why not DHL ? This is a case of gross negligence of the laws of the customs act and least expected from an international company working in India. Kindly let ke know how to proceed in this matter as I'm not ok with losing so much money and my peace of mind because of DHL not following the regulations clearly laid down in customs act. If they think they are right, ask them to show my written consent to the Reassessment.