[Resolved]  Dish TV — Consumer complaints and reviews about Dish TV

Address:

Kolkata, West Bengal

My VC No - [protected] On 26th Oct' 2014 before selecting a channel package, I thoroughly browsed Dish TV website, to know about presently available channel packages & offers. I found "NEW SUPER FAMILY" package quite suitable for me. Also I found an added advantage for this package, that, "India Cricket pack" offer is available with this pack. In portal 'http://www.dishtv.in/Pages/Packs/HDPlans-Basepack.aspx' it is clearly mentioned in 'Terms & Condition' that - "India Cricket pack is an offering of any particular channel showing Indian men’s cricket match, in a-la-carte mode. The channel provided at a given point of time will be the channel which is airing India playing cricket matches at that given point of time, i.e., under this offering, at any given point of time, only one channel will be provided in a-la-carte mode to the subscriber. When no India playing matches are available, the default channel will be TEN Sports. The above India cricket pack channel is a consumer friendly offering to protect subscribers from being forced to subscribe to multiple channels to view the India playing cricket matches uninterrupted. If any subscriber wishes to subscribe to any sport channel on a continuing subscription, additional option is also available to subscribe to the said channels on A–la–carte mode. Accordingly I activated my package but it seems that 'India Cricket pack' is not activated. I called customer care number & there Mr. Utpal Shil told me to my utter surprise that, this 'India Cricket pack' is no more valid/applicable. When I repeatedly told him that seeing this avaialbility at Dish TV website only, I selected this package, he kept on saying that can't be the case because ICP was never available with "NEW SUPER FAMILY" package. Let me know, how can it be possible that Dish TV has mentioned about an offer under Terms & condition when that is no longer available. As I have made my selection choice on basis of this wrong offer, I need a suitable & meaningful compensation.